QUENTON DAWSON
Home Health Care Customer Service Agent
Dallas,TX
Summary
Adept at merchandise restock and providing compassionate client care, I leveraged skills at Dr Pepper Bottling and Atria Senior Living to enhance operational efficiency and client satisfaction. Excelled in using technology for inventory management and demonstrated exceptional interpersonal abilities, significantly improving patient daily living conditions.
Professional caregiver with strong expertise in providing compassionate and efficient home care. Demonstrates high level of adaptability and reliability, ensuring patients receive optimal support. Skilled in personal care, medication administration, and daily living assistance. Known for excellent teamwork and results-driven approach.
Overview
15
15
years of professional experience
Work History
Home Care Provider
The Stykes Family
03.2024 - Current
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene, meal preparation, and medication management.
- Developed strong relationships with clients, fostering trust and emotional support.
- Coordinated schedules for multiple clients to optimize service delivery and continuity of care.
Order Selector
DR PEPPER BOTTLING COMPANY
07.2021 - 03.2024
- Utilized electric pallet jacks and forklifts to efficiently transport over 1,000 products daily between warehouse aisles.
- Constructed and securely wrapped over 100 pallets daily, ensuring safe and efficient shipments to stores while adhering to all safety protocols.
Customer Service / Data Entry
VALOR INTELLIGENT PROCESSING
08.2017 - 04.2021
- Provided exceptional customer service at NTTA’s Inbound Call Center, resolving over 100 inquiries daily with a 95% satisfaction rate.
- Facilitated toll tag services for over 200 customers, managing payments and account setups while resolving vehicle boot removals.
Caregiver
ATRIA SENIOR LIVING
05.2010 - 08.2017
- Transformed daily living for patients, achieving 90% satisfaction through compassionate, tailored care.
- Reported patient care concerns to nurse supervisor, leading to a 20% increase in patient satisfaction scores.
Education
Associate of Applied Science - Medical Billing And Coding
ULTIMATE MEDICAL ACADEMY
Clearwater, FL11-2025
Skills
- Pallet wrapping
- HIPAA compliance
- Flexible schedule
- Customer Service
- Organization Skills
- Attention to Detail
Timeline
Home Care Provider
The Stykes Family
03.2024 - Current
Order Selector
DR PEPPER BOTTLING COMPANY
07.2021 - 03.2024
Customer Service / Data Entry
VALOR INTELLIGENT PROCESSING
08.2017 - 04.2021
Caregiver
ATRIA SENIOR LIVING
05.2010 - 08.2017
Associate of Applied Science - Medical Billing And Coding
ULTIMATE MEDICAL ACADEMY