Quenton Dawson
Dallas,Texas
Summary
Dynamic and results-driven professional with extensive experience at Alorica, excelling in customer service and problem-solving. Proficient in medical billing and HIPAA compliance, I consistently deliver exceptional support while ensuring accuracy and confidentiality. My attention to detail and commitment to client satisfaction drive successful outcomes in fast-paced environments.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Owner
BOLD 4 Business
Dallas, Texas
01.2025 - Current
- Oversaw inventory management and stock replenishment processes.
- Developed and maintained strong customer relationships through personalized service.
- Managed daily store operations and staff scheduling.
- Established an online presence through social media and author website.
Customer Healthcare Adviser
Alorica
Dallas, TX
11.2025 - 07.2026
- Managed remote inbound customer service for CVS Healthcare's OTC benefits program, emphasizing member enrollment and benefit explanations.
- Guided customers through online delivery processes to ensure accurate product arrival.
- Handled inquiries regarding member registration while clarifying program advantages.
- Assisted customers with online order fulfillment to guarantee timely product delivery.
Certified Nursing Assistant
Twin Rivers Memory Care
Dallas, TX
08.2020 - 11.2025
- Consistently adhered to safety and infection control protocols in patient care.
- Provided comprehensive support with personal hygiene, meal assistance, and mobility.
- Meticulously documented patient activities and vital signs to foster a healthy environment.
- Ensured strict compliance with HIPAA regulations to protect patient privacy and confidentiality.
Order Selector
Dr Pepper Bottling Company
Irving, TX
07.2021 - 03.2024
- Operated electric pallet jacks and forklifts to transport over 1,000 products daily across warehouse aisles.
- Assembled and secured over 100 pallets daily through efficient wrapping techniques.
- Facilitated safe and timely shipments to retail locations, strictly adhering to all established safety protocols.
Customer Service Representative / Data Entry-Call Center
Valor Intelligent Processing
Dallas, TX
08.2017 - 04.2021
- Managed over 100 inbound customer calls daily, achieving 95% customer satisfaction through efficient issue resolution.
- Delivered comprehensive toll tag services for more than 200 customers, including account creation and payment processing.
- Resolved vehicle boot-related issues while ensuring compliance with company policies and procedures.
Home Health Aide
Atria Senior Living
Dallas, TX
03.2010 - 06.2020
- Delivered personalized in-home care services to ensure safe, secure living environments.
- Supported clients with daily living activities, including mobility, personal hygiene, and meal assistance.
- Maintained household cleanliness and organization while managing errands and preparing meals.
- Recorded services rendered and noted patient status, reporting changes in behavior or condition.
- Uphold patient privacy and confidentiality with utmost respect at all times.
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL11.2025
Associate of Applied Science - Funeral Directing and Embalming
Dallas Institute of Funeral Services
Dallas, TX02.1992
Skills
- Medical billing and collections
- Accounts receivable management
- Insurance claim processing
- Front office operations
- Medical office procedures
- Scheduling and coordination
- HIPAA compliance
- Medical coding (ICD-10-CM, HCPCS, CPT)
- Microsoft Office proficiency
- Team collaboration
- Attention to detail
- Problem-solving
- Decision-making
- Data entry expertise
- Typing proficiency
- Availability during US Central or Eastern hours
- Reliable internet connection
Certification
HIPAA Essentials for Healthcare Professionals Certificate, Ultimate Medical Academy
Timeline
Customer Healthcare Adviser
Alorica
11.2025 - 07.2026
Owner
BOLD 4 Business
01.2025 - Current
Order Selector
Dr Pepper Bottling Company
07.2021 - 03.2024
Certified Nursing Assistant
Twin Rivers Memory Care
08.2020 - 11.2025
Customer Service Representative / Data Entry-Call Center
Valor Intelligent Processing
08.2017 - 04.2021
Home Health Aide
Atria Senior Living
03.2010 - 06.2020
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Associate of Applied Science - Funeral Directing and Embalming
Dallas Institute of Funeral Services