QUENTON DAWSON
customer service / data entry associate
Dallas,TX
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
30
30
years of professional experience
Work History
Package Handler
FEDEX GROUND
06.2021 - Current
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Customer Service Representative /Computer Data Entry Operator
VALOR INTELLIGENT PROCESSING
11.2017 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business..
- Answered constant flow of customer calls with minimal wait times.
- Completed data entry tasks with accuracy and efficiency.
Education
Associate of Applied Science - Medical Coding And Billing
UTIMATE MEDICAL ACADEMY
Tampa, Florida10.2025
Associate of Applied Science - Funeral Service And Mortuary Science
DALLAS INSTITUTE OF FUNERAL SERVICE
Dallas, Texas02.1992
High School Diploma -
DECATUR HIGH SCHOOL
Decatur, TX06.1990
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
- Package unloading
- Shipping and receiving
- Material stacking
- Order picking and processing
- Logistics
- Product packing
- Lifting and sorting
- Warehouse Logistics
- Shipping procedures understanding
- Staff education and training
- Multi-line phone talent
- Technical Support
- Receiving support
- Mail handling
- Sorting and labeling
- Independent worker
- Word processing
- Professional and mature
- Administrative support
Timeline
Package Handler
FEDEX GROUND
06.2021 - Current
Customer Service Representative /Computer Data Entry Operator
VALOR INTELLIGENT PROCESSING
11.2017 - 04.2021
Associate of Applied Science - Medical Coding And Billing
UTIMATE MEDICAL ACADEMY
Associate of Applied Science - Funeral Service And Mortuary Science
DALLAS INSTITUTE OF FUNERAL SERVICE
High School Diploma -
DECATUR HIGH SCHOOL
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