Querida Scott
South Holland,IL
Summary
Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 49 pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating forklifts, pallet jacks and scanners. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Fulfillment Associate
Amazon
06.2023 - Current
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Proactively identified opportunities for process improvements that led to increased warehouse productivity levels.
- Streamlined order processing by implementing efficient picking and packing techniques.
Online Customer Service Representative
SmartLoad Dispatch
07.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through various online platforms.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
Bus Operator
Chicago Transit Authority, CTA
05.2013 - 02.2022
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Answered questions from passengers with respect and accuracy, providing information about fares, and schedule details.
Customer Service Representative
T-Mobile
08.2006 - 12.2012
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Dunbar Vocational High School
Chicago, ILAssociate of Arts -
Moraine Valley Community College
Palos Hills, ILSkills
- Commercial Driver's License
- Fulfillment Processing
- Mentoring and Training
- Forklift Operation
- MS Office
- Defensive driving
Timeline
Fulfillment Associate
Amazon
06.2023 - Current
Online Customer Service Representative
SmartLoad Dispatch
07.2021 - Current
Bus Operator
Chicago Transit Authority, CTA
05.2013 - 02.2022
Customer Service Representative
T-Mobile
08.2006 - 12.2012
High School Diploma -
Dunbar Vocational High School
Associate of Arts -
Moraine Valley Community College
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