Querida Scott
South Holland,IL
Summary
Experienced transportation professional with a strong background in administrative support and logistics coordination. Demonstrated expertise in organizational skills, effective communication, and adaptability to changing priorities. Proven track record in logistics, fleet management, and adherence to safety protocols. Adept at fostering team collaboration and driving operational efficiency, while remaining reliable in high-pressure environments, resulting in positive outcomes. Skilled in scheduling, document management, and providing customer service with a detail-focused approach. Recognized for problem-solving abilities and effective communication with diverse teams.
Overview
19
19
years of professional experience
Work History
Transportation Operations Specialist
Amazon
06.2023 - Current
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Supported team members by providing essential administrative assistance during peak periods or staff absences.
- Established contingency plans for unforeseen circumstances such as inclement weather or equipment failures, ensuring minimal disruption to operations when faced with challenges outside our control.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
- Coordinated closely with warehouse staff to ensure seamless integration between inbound and outbound shipments, minimizing delays in product delivery.
- Assisted in training new drivers on company procedures, safety protocols, and yard etiquette.
Online Customer Service Representative
SmartLoad Dispatch
07.2021 - Current
- Company Overview: Remote
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through various online platforms
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment
Bus Operator
Chicago Transit Authority, CTA
05.2013 - 02.2022
- Enhanced passenger satisfaction by providing timely and efficient transportation services
- Maintained a clean and safe bus environment for the comfort of all passengers
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations
Customer Service Representative
T-Mobile
08.2006 - 12.2012
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Education
High School Diploma -
Dunbar Vocational High School
Chicago, ILAssociate of Arts -
Moraine Valley Community College
Palos Hills, ILSkills
- Commercial Driver's License
- Transportation management systems
- Mentoring and Training
- MS Office
- Warehouse operations
- Driver management
- Task delegation
- Schedule preparation
- Forklift Operation
Timeline
Transportation Operations Specialist
Amazon
06.2023 - Current
Online Customer Service Representative
SmartLoad Dispatch
07.2021 - Current
Bus Operator
Chicago Transit Authority, CTA
05.2013 - 02.2022
Customer Service Representative
T-Mobile
08.2006 - 12.2012
Associate of Arts -
Moraine Valley Community College
High School Diploma -
Dunbar Vocational High School
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