Querita (Rita) Wallace
LaVergne,Tennessee
Summary
Detail-focused professional in the financial documentation and management field, known for high productivity and efficient task completion. Specialize in accurate billing, proficient data entry, and effective account reconciliation. Excel at time management, problem-solving, and communication skills, ensuring seamless operational flow and client satisfaction.
Overview
24
24
years of professional experience
Work History
Controller's Assistant
Huseby Homes LLC
Nashville, Tennessee
06.2024 - 12.2025
- Managed accounts payable and accounts receivable processes efficiently.
- Coordinated with vendors to ensure timely invoice processing.
- Communicated with team members to resolve discrepancies in accounts.
- Contributed to payroll processing by verifying employee hours and deductions.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Insurance Specialist
AbbVive (Remote)
North Chicago, Illinois
01.2023 - 05.2024
- Managed service inquiries through phone, email, and chat platforms.
- Resolved issues promptly, ensuring a seamless service experience for clients.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
Service Specialist
Philips Healthcare
Nashville, Tennessee
06.2019 - 08.2022
- Resolved issues promptly, ensuring a seamless service experience for clients.
- Maintained knowledge of company products to address customer needs effectively.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
Insurance Specialist
Xtend Healthcare
Hendersonville, Tennessee
09.2017 - 06.2019
- Managed insurance claims processing for various healthcare products.
- Assisted customers with inquiries regarding insurance benefits and coverage options.
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Facilitated dispute resolution between customers and insurance providers when necessary.
Chief Billing Associates
Genetics Associates
Nashville, Tennessee
09.2001 - 09.2016
- Processed billing inquiries and resolved discrepancies for patient accounts.
- Maintained accurate billing records using electronic health record systems.
- Collaborated with healthcare providers to ensure accurate coding and documentation.
- Assisted patients with payment plans and insurance verification processes.
- Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
Education
Some College (No Degree) - Accounting and Finance
University of Phoenix
Nashville, TNSkills
- Accounts payable
- Accounts receivable
- Payroll administration
- Invoice processing
- Billing inquiries resolution
- Electronic health record management
- Multitasking capacity
- Account reconciliation
- Bill payment and recordkeeping
- SAP
- Vendor relationships
- QuickBooks proficiency
Timeline
Controller's Assistant
Huseby Homes LLC
06.2024 - 12.2025
Insurance Specialist
AbbVive (Remote)
01.2023 - 05.2024
Service Specialist
Philips Healthcare
06.2019 - 08.2022
Insurance Specialist
Xtend Healthcare
09.2017 - 06.2019
Chief Billing Associates
Genetics Associates
09.2001 - 09.2016
Some College (No Degree) - Accounting and Finance
University of Phoenix