Quetsy Rodriguez-Baez
Lebanon,PA
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Conifer Health solutions
Frisco, Texas
08.2024 - Current
- Managed customer complaints and resolved issues effectively and promptly.
- Provided information on billing inquiries and payment plans to clients.
- Trained new staff on customer service protocols and company policies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
Assistant Manager
Chacc Pizza Hut
LEBANON, PA
03.2019 - 05.2025
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Ordered kitchen supplies to ensure availability for daily operations.
- Conducted performance reviews for employees, identifying areas for development to enhance team effectiveness.
- Resolved customer complaints promptly and efficiently.
- Resolved customer complaints about food quality and service, ensuring satisfaction and repeat business.
- Delivered timely customer service to address and resolve complaints, fostering positive customer relationships.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Adhered to food safety standards when storing and preparing foods.
Manager
ADF Pizza Hut
Lebanon
08.2012 - 03.2020
- Oversaw daily operations, ensuring efficiency and adherence to quality standards.
- Monitored staff performance, providing feedback and resolving issues to enhance team effectiveness.
- Handled escalated customer service issues, ensuring resolution aligned with brand values.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Assisted customers with product selection and answered questions related to products and services offered.
Education
Bachelor of Science - Criminal Justice
Strayer University
Washington, UT08-2027
Associate of Science - Human Services
Harrisburg Area Community College
Harrisburg, PA05-2025
High School Diploma -
High Academics
Trenton, NJ06-2012
Skills
- Recruiting and interviewing
- Product and service knowledge
- Employee Performance Evaluations
- Task Delegation
- Employee Scheduling
- Classroom Management
- FLUENT IN Spanish
Timeline
Customer Service Representative
Conifer Health solutions
08.2024 - Current
Assistant Manager
Chacc Pizza Hut
03.2019 - 05.2025
Manager
ADF Pizza Hut
08.2012 - 03.2020
High School Diploma -
High Academics
Associate of Science - Human Services
Harrisburg Area Community College
Bachelor of Science - Criminal Justice
Strayer University