Quetzalli Martinez
Grand Prairie,TX
Summary
Dynamic and bilingual professional with a proven track record at Good Day Cafe, excelling in high-pressure environments and delivering exceptional customer service. Skilled in multitasking and maintaining professionalism, I leverage strong communication and hospitality service expertise to enhance customer satisfaction and foster repeat business. Demonstrated ability in specimen handling and maintaining HIPAA compliance showcases versatility and a commitment to excellence.
Offering dependable and compassionate approach, well-suited for healthcare settings and eager to learn and grow. Brings understanding of patient care procedures and importance of maintaining sterile environments, along with skills in basic medical terminology and communication. Ready to use and develop phlebotomy techniques and patient interaction skills in the healthcare scene.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Good Day Cafe
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Inspected dishes and utensils for cleanliness.
Customer Service Cashier
IHOP LLC
01.2022 - 03.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Sales Associate
Gap Outlet
11.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Health Sciences
Phlebotomy Training Specialists
Arlington, TX11-2024
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX06-2022
Skills
- Bilingual (Spanish)
- Order of draw
- Venipuncture technique
- HIPAA compliance
- Patient communication
- Specimen labeling
- Professionalism and ethics
- Capillary puncture
- Universal precautions
- Bloodborne pathogens
- Proper tourniquet application
- Sample handling
- Anatomy and physiology
- Centrifugation process
- Needlesticks safety
- Skin puncture technique
- Patient identification
- Patient confidentiality
- Health and safety
- Infection control
- Specimen preparation
- Medical records maintenance
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Service prioritization
- Relationship management
- Foreign language proficiency
- Calm demeanor
- Positive guest interactions
- Team player
- Warm and friendly
- Adaptable and flexible
- Reliability
- Multitasking
- Cool under pressure
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcare Certification Organization (NHCO). (Exam results pending).
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Server
Good Day Cafe
01.2023 - Current
Customer Service Cashier
IHOP LLC
01.2022 - 03.2023
Sales Associate
Gap Outlet
11.2021 - 01.2022
- Certified Phlebotomy Technician (CPT) - National Healthcare Certification Organization (NHCO). (Exam results pending).
Health Sciences
Phlebotomy Training Specialists
High School Diploma -
South Grand Prairie High School
Similar Profiles
Stephanie NunezStephanie Nunez
Server at Good Day CafeServer at Good Day Cafe
Vanessa Ward-DockendorfVanessa Ward-Dockendorf
Server at Good Day CafeServer at Good Day Cafe
Cherie OrganCherie Organ
Customer Service /pie Van at Busy Bee and Good Day CafeCustomer Service /pie Van at Busy Bee and Good Day Cafe