Quiana Balaam
Brooklyn
Summary
Versatile professional serves as first point of contact for patients and providers. Patient-oriented and helpful candidate familiar with MS Office and EHR systems, coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
11
11
years of professional experience
Work History
Practice Associate
Medix Staffing -Columbia Univ. Medical Center
06.2024 - Current
- Educated patients about Orthopedic surgeries and provided treatment plan documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Arranged pre-operative and post-operative appointments for surgical patients.
Medical Receptionist
Allied Physicians Group
01.2024 - 05.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed clerical duties and tasks for clinic administration.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Prior Authorization Coordinator
Weill Cornell Imaging
03.2023 - 11.2023
- Verified eligibility and compliance with authorization requirements for service providers.
- Created and maintained spreadsheets detailing medical procedures and insurance denials and approvals.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Authorized surgical requests in accordance with applicable plan guidelines.
- Triaged unscheduled and emergency authorizations, directing submissions to appropriate personnel for rapid response.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
Scheduling Coordinator I
Mount Sinai - FPA Access Center
01.2022 - 02.2023
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Followed up with patients to reschedule missed appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Medical Office Assistant
St. Francis Hospital -ISK Institute Orthopedics
11.2013 - 07.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Provided prompt, polite and professional in-person and telephone customer service.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
High School Diploma -
Dr. Susan S. Mckinney
Brooklyn, NYMedical Assistant Certificate -
Sanford Brown Institute
New York, NYSkills
- First aid certification
- Electronic medical record software
- Documentation and reporting
- Surgical procedures
- Diagnostic imaging
Timeline
Practice Associate
Medix Staffing -Columbia Univ. Medical Center
06.2024 - Current
Medical Receptionist
Allied Physicians Group
01.2024 - 05.2024
Prior Authorization Coordinator
Weill Cornell Imaging
03.2023 - 11.2023
Scheduling Coordinator I
Mount Sinai - FPA Access Center
01.2022 - 02.2023
Medical Office Assistant
St. Francis Hospital -ISK Institute Orthopedics
11.2013 - 07.2021
High School Diploma -
Dr. Susan S. Mckinney
Medical Assistant Certificate -
Sanford Brown Institute
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