Marcellis Mathews
William C McGarity JR MD. PC
Atlanta
1
Certification
12
years of professional experience
Operations Manager with expertise in multi-site healthcare environments. Optimized workflows and ensured regulatory compliance while leading quality improvement initiatives and enhancing patient experience. Focused on aligning practice operations with value-based care models to drive operational efficiency.
Work History
Practice Manager/Director of Operations
7 Months- Directed daily operations to enhance patient care quality and service efficiency.
- Collaborated with healthcare providers to optimize treatment plans and enhance patient outcomes.
- Implemented workflow improvements, streamlining appointment scheduling and patient management processes.
- Managed budgeting and financial planning, ensuring accurate revenue cycle management and expense tracking.
- Supervised staff performance, providing mentorship and training to improve team productivity and morale.
- Developed policies and procedures that align with best practices in healthcare management standards.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 30 office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Consulted with healthcare professionals on business decisions.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Practice Manager/ Medical Assistant
1 Year 1 Month- Foster compassionate patient environment, enhancing satisfaction and trust
- Streamline scheduling to reduce wait times and improve appointment flow
- Develop staff training programs to enhance patient interaction and efficiency
- Foster a compassionate patient environment, boosting satisfaction and trust
- Develop staff training programs to improve patient interaction and operational efficiency
- Marietta & Roswell
- Supervised administrative staff, fostering a collaborative environment and improving team performance.
- Streamlined patient scheduling processes, enhancing operational efficiency and reducing wait times.
Medical Assistant Instructor
6 Years 4 Months- Coordinated cross-site communication and facilitated staff development to enhance operational effectiveness
- Identified and implemented process improvements to optimize care delivery and enhance administrative efficiency
- Instructed students in clinical and administrative procedures, fostering hands-on learning experiences.
- Evaluated student performance through assessments and practical examinations to ensure competency.
- Collaborated with healthcare professionals to maintain up-to-date industry practices in coursework.
- Developed and implemented curriculum for medical assistant training programs.
- Mentored aspiring medical assistants, guiding them in real-world applications of learned skills.
Clinical Operations Manager/Practice Administrator
1 Year 10 Months- Oversaw clinical care delivery across multiple sites to ensure consistent patient outcomes
- Collaborated with care teams and patients to enhance service quality and patient satisfaction
- Managed provider schedules to optimize resources
- Trained and supervised on-site and remote staff
- Managed provider schedules to effectively allocate resources and reduce patient wait times
- Atlanta, GA
- Implemented process improvements leading to increased operational efficiency in surgical workflows.
- Directed clinical operations to optimize patient care and enhance service delivery.
Chief Operating Officer
7 Months- Analyzed operations to identify key improvement areas driving efficiency
- Implemented strategies to align operations with CEO goals, enhancing organizational focus
- Monitored performance using tracking tools and adjusted as needed
- Monitored performance using tracking tools and adjusted strategies.
- Built and maintained relationships with key stakeholders
- Oversaw project operations in Newnan, GA
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Implemented new healthcare technologies to streamline patient management processes.
- Oversaw daily operations across multiple primary care sites, ensuring consistent workflow and patient care standards
- Monitored and supported HEDIS and HIPAA standards, driving quality improvement
- Directed budgeting and financial planning, optimizing resource allocation for improved service delivery.
Practice Administrator
1 Year- Developed and implemented staff training programs to enhance team competencies
- Oversaw administrative operations to ensure compliance with regulations and standards
- Develop and implement staff training programs
- Coordinate care and referrals with providers
- Managed departmental budgets and payroll processes to align financial resources with operational goals
- Newnan, GA
Practice Administrator (Contractor)
1 Year 5 Months- Oversaw business planning and streamlined administrative processes to enhance operational efficiency
- Managed budgeting, expenditure, and daily financial tasks to maintain fiscal responsibility
- Supervised staff hiring, training, and performance reviews to build a skilled and effective team
- Audit software systems and ensure process compliance
- Liaise with agencies and maintain regulatory standards
- Atlanta, GA
Operational Manager
8 Months- Escalate and resolve critical issues with ERs and hospitals nationwide
- Managed multiple assignments simultaneously, prioritized tasks to ensure smooth operations
- Generate shift reports, escalating and addressing critical operational issues
- Generated shift reports, escalated and addressed critical operational issues to maintain service quality
- Troubleshot and resolved IT and software issues during shifts to minimize disruption
- Atlanta, GA
Case Manager/ Office Manager
9 Months- Oversaw daily operations across multiple locations, ensuring consistent workflow and operational efficiency
- Led staff scheduling, training, and performance management for clinical and administrative teams to enhance service delivery
- Drive HEDIS and quality measure initiatives to improve care outcomes
- Drove HEDIS and quality measure initiatives, contributing to improved care outcomes and patient satisfaction
- Oversee daily operations across multiple locations, ensuring workflow consistency
- Atlanta, GA
Director of Clinical Operations/ Practice Administrator
1 Year 3 Months- Oversaw operations of 22 clinics, ensuring effective staffing, scheduling, and compliance
- Supervised 24 providers and 44 support staff, facilitating monthly training sessions to enhance skills
- Implement new treatment programs and ensure safe healthcare practices
- Managed supply ordering, credentialing, payroll, and clinic flow to support operational efficiency
- Oversaw EMR systems, billing, and assisted in surgical procedures.
- Atlanta, GA
Call Center Manager
4 Months- Oversaw call center and clinical operations, optimizing workflows to enhance patient flow
- Managed budgets and implemented strategic planning for effective resource allocation
- Lead, coach, and mentor staff to deliver high-quality customer service and meet operational goals
- Facilitated employee training on customer service and telephone etiquette to improve service delivery
- Atlanta, GA
Clinical Operations Supervisor/ Practice Administrator
11 Months- Oversaw front and back office operations, triaged patients, and implemented protocols to enhance patient flow
- Managed preventive maintenance, inventory, and document scanning to support operational efficiency
- Oversee front and back office operations, triage patients, implement protocols
- Ensured smooth clinical operations by ordering supplies and maintaining compliance with regulatory standards
- Manage preventive maintenance, inventory, and document scanning
- Atlanta, GA
Lead Registered Medical Assistant
1 Year 9 Months- Oversaw front office operations and triaged patient needs to enhance patient flow
- Assist in surgical procedures under physician supervision
- Manage inventory, order supplies, and write prescriptions for clinic efficiency
- Managed inventory, ordered supplies, and wrote prescriptions to ensure clinic readiness
- Maintain compliance with privacy and confidentiality standards
- Worked in Atlanta, GA
Surgery Center Technician
4 Months- Took patient vitals and administered medications to ensure accurate health assessments
- Assisted nurses and managed medical inventory to maintain optimal supply levels
- Maintained health records and supported audits to ensure compliance with regulatory standards
- Led AAAASF certification process to ensure compliance with healthcare standards
- Atlanta, GA
Patient Care Coordinator
10 Months- Managed inventory and medical supply ordering for multiple sites, ensuring timely availability of resources
- Assisted patients and nurses with daily administrative tasks, enhancing patient experience and team operations
- Streamlined workflows and ensured compliance with regulations, contributing to operational consistency
- Coordinated operations in Atlanta, GA
- Managed insurance verification processes, ensuring compliance with payer requirements.
- Coordinated patient schedules and appointments to enhance clinic workflow efficiency.
Education
MBA - Business Administration Managerial Sciences (Operational Focus)
Bachelor's Degree - Business Administration Managerial Sciences (Operational Focus)
Associate in Science (with Honors) - Associate of Science
Associate of Applied Science - Healthcare Management (with Honors)
Medical Assistant Diploma
Medical Assistant Certificate - Medical Assistant
Customer Service & Computer Technology Certificate
Skills
Healthcare Operations
Practice management
Revenue Cycle
HIPAA Compliance
Regulatory Compliance
Value-Based Care
HEDIS Measures
Quality Improvement
Compliance management
Metrics Analysis
Process Improvement
Workflow management
Electronic Health Records
Staff management
Schedule optimization
Training & Mentoring
Staff supervision
Performance management
New hire training
Staff development
Financial management
Budget oversight
Supplies ordering
Referral management
Inventory management
Talent acquisition
Marketing
Practice promotion strategies
Referral coordination
Policy formulation
Performance evaluation
Staff recruitment
Critical thinking
Patient care assessment
Workflow optimization
Team supervision
Medication review
Staff rostering
First aid certification
Quality assurance controls
Patient care assessment
Schedule management
Accomplishments
- Supervised team of 30+ staff members.
- Collaborated with team of 30 in the development of obtaining and completion of AAAASF certification.
- Collaborated with team of 25 in the development of AAAHC certification.
Certification
- SHRM (Society for Human Resource Management) 10/2020
- American Medical Technologist, 12/2015 to Current
- Medical Assisting (Registered Medical Assistant) 12/2015 to Current
- CPR/BLS, First Aid, and AED – American Red Cross, 07/2023
- Georgia Medical X-Ray, 11/2015
Timeline
Practice Manager/Director of Operations
William C McGarity JR MD. PC
12.2025 - CurrentRead More
Practice Manager/ Medical Assistant
About You Family Medicine
12.2024 - 01.2026Read More
Clinical Operations Manager/Practice Administrator
Atlanta APC Plastic Surgery
02.2023 - 12.2024Read More
Chief Operating Officer
Newnan Family Medicine
06.2022 - 01.2023Read More
Practice Administrator
Newnan Family Medicine
06.2021 - 06.2022Read More
Practice Administrator (Contractor)
Advance Pain Management
01.2020 - 06.2021Read More
Medical Assistant Instructor
Lincoln Technical College
08.2019 - 12.2025Read More
Operational Manager
The Radiology Group
08.2019 - 04.2020Read More
Case Manager/ Office Manager
Buckhead Law Group
07.2019 - 04.2020Read More
Director of Clinical Operations/ Practice Administrator
Regional Medical Group
05.2018 - 08.2019Read More
Call Center Manager
Spine Center Atlanta
01.2018 - 05.2018Read More
Clinical Operations Supervisor/ Practice Administrator
Spine Center Atlanta
02.2017 - 01.2018Read More
Lead Registered Medical Assistant
Spine Center Atlanta
05.2015 - 02.2017Read More
Surgery Center Technician
Spine Center Atlanta
01.2015 - 05.2015Read More
Patient Care Coordinator
Spine Center Atlanta
03.2014 - 01.2015Read More
Central Georgia Technical College
Customer Service & Computer Technology Certificate
Read More
Herzing University
Medical Assistant Diploma
Read More
Herzing University
Associate of Applied Science from Healthcare Management (with Honors)
Read More
Georgia State University
MBA from Business Administration Managerial Sciences (Operational Focus)
Read More
Georgia State University
Bachelor's Degree from Business Administration Managerial Sciences (Operational Focus)
Read More
Georgia State University
Associate in Science (with Honors) from Associate of Science
Read More
Herzing University
Medical Assistant Certificate from Medical Assistant
Read More