BRANDY KRUSE
Las Vegas,NV
Summary
Accomplished healthcare professional with 19+ years of experience spanning hospital operations, physician and provider relations, burn program development, hospice, behavioral health, community outreach, strategic growth, and patient-centered care. Recognized for building high-value physician partnerships, expanding referral networks, resolving complex issues, supporting executive leadership, and driving program growth across hospitals, specialty practices, hospice organizations, and community healthcare settings.
Overview
18
18
years of professional experience
Work History
Physician Relations Director/Practice Administrator
Nevada Burn & Reconstruction Sunrise Hospital
Las Vegas, Nevada
08.2024 - Current
- Managed relationships between physicians, advanced practice providers, hospital leadership, referral sources, and community partners.
- Coordinated provider credentialing, privileging, and reappointment processes with hospitals, health systems, and regulatory agencies.
- Managed physician and advanced practice provider licensure renewals, ensuring compliance with state regulatory requirements and uninterrupted credentialing status.
- Tracked and maintained Continuing Medical Education (CME) requirements for physicians and providers, ensuring compliance with renewal deadlines.
- Maintained provider compliance records, licenses, certifications, DEA registrations, and other regulatory documentation.
- Supported physicians and multidisciplinary clinical teams as a key operational resource, facilitating effective communication and collaboration.
- Served as liaison with insurance brokers and carriers to manage professional liability (malpractice) insurance coverage, policy renewals, and provider enrollment.
- Supported recruitment, onboarding, and integration of physicians. and advanced practice providers.
- Coordinated market materials and community engagement initiatives to enhance physician networking and strengthen community partnerships.
- Developed and managed monthly physician on-call schedules, ensuring appropriate coverage and operational continuity.
Director of Physician Relations
Sunrise Hospital
Las Vegas, Nevada
01.2022 - 08.2024
- Lead physician engagement, referral development, provider relations, and strategic growth initiatives supporting a regional healthcare program.
- Built and maintained relationships with physicians, hospital leadership, referral coordinators, practice managers, and community partners.
- Analyzed referral trends, identified growth opportunities, resolved provider concerns, supported operational initiatives, and collaborated on program development and expansion.
Physician Liaison
Burn and Reconstructive Centers of America
Las Vegas, NV
10.2021 - 01.2022
- Drove growth of specialized burn and reconstructive program through targeted physician outreach, education, relationship development, referral management, and community engagement.
- Developed relationships with healthcare providers to enhance patient referrals.
- Coordinated educational initiatives and acted as primary resource for referring providers and healthcare organizations.
- Coordinated educational events to promote burn and reconstructive services.
- Educated physicians on treatment options and protocols for patients.
Community Liaison
Valley View Home Health Care
11.2020 - 08.2021
- Boosted awareness of home health services and established robust referral relationships to improve patient outreach.
- Developed community outreach programs to enhance client engagement and support.
- Cultivated partnerships with healthcare providers, patients, families, and community organizations to enhance service accessibility.
- Coordinated communication between healthcare teams and community organizations.
Mental Health Clinician
Colorado Mental Health Institute at Fort Logan
05.2019 - 01.2020
- Delivered direct behavioral health services, facilitated group therapy sessions, conducted comprehensive risk assessments, developed individualized treatment plans, documented patient progress, and supported patients with complex mental health needs to enhance overall care.
Patient Service Representative
Nathan Adelson Hospice
Las Vegas, Nevada
08.2018 - 02.2019
- Scheduled meetings with patients and patient families to assist in managing their care needs.
- Coordinated communication between medical staff and patients for seamless care delivery.
- Provided compassionate support to families navigating hospice services and resources.
- Educated patients, families, and healthcare professionals on hospice and palliative care services, strengthening referral relationships and enhancing community outreach efforts.
- Served as the primary hospice representative entrusted by Healthcare Partners to engage with eligible patients and families at Desert Springs Hospital, facilitating education, referrals, and care transitions.
Account Executive
Aviant Hospice
06.2017 - 07.2018
- Cultivated physician and community relationships, developed targeted marketing strategies, supported admissions growth initiatives, reviewed referrals, and facilitated onboarding and training programs.
- Developed strong relationships with patients and families for exceptional care support.
- Coordinated interdisciplinary meetings to discuss patient care strategies and needs.
- Educated families on hospice services and resources available for their loved ones.
Education Specialist/HIM Specialist
Cornerstone Hospice & Palliative Care
Tavares, Florida
01.2008 - 07.2015
- Supported orientation, competency tracking, and continuing education compliance for a large interdisciplinary hospice workforce.
- Facilitated orientation programs, educational presentations, and in-service training initiatives to support employee development and knowledge growth of non-clinical team members.
- Audited patient records and documentation to ensure compliance with Medicare, state, federal, and organizational standards.
- Maintained healthcare information management records to ensure quality assurance and compliance with documentation standards and improvement initiatives.
- Collaborated with bereavement, and interdisciplinary care teams to support patient care, family services, and department operations.
- Provided administrative and operational support across multiple departments, facilitating communication and enhancing customer service and organizational workflow.
Education
M.S. - Mental Health & Wellness - Grief & Bereavement
Grand Canyon University
Phoenix, AZ12-2021
B.A. - Religion & Psychology
Saint Leo University
Tampa, FL03-2020
Master's Degree - Clinical Counseling
Grand Canyon University
Phoenix, AZ06-2026
Skills
- Physician & Provider Relations
- Healthcare Operations
- Program Development
- Referral Management
- Strategic Growth
- Hospice & Palliative Care
- Stakeholder Engagement
- Relationship Management
- Patient Experience
- Provider Credentialing
- Community Outreach
- Provider Onboarding
Timeline
Physician Relations Director/Practice Administrator
Nevada Burn & Reconstruction Sunrise Hospital
08.2024 - Current
Director of Physician Relations
Sunrise Hospital
01.2022 - 08.2024
Physician Liaison
Burn and Reconstructive Centers of America
10.2021 - 01.2022
Community Liaison
Valley View Home Health Care
11.2020 - 08.2021
Mental Health Clinician
Colorado Mental Health Institute at Fort Logan
05.2019 - 01.2020
Patient Service Representative
Nathan Adelson Hospice
08.2018 - 02.2019
Account Executive
Aviant Hospice
06.2017 - 07.2018
Education Specialist/HIM Specialist
Cornerstone Hospice & Palliative Care
01.2008 - 07.2015
M.S. - Mental Health & Wellness - Grief & Bereavement
Grand Canyon University
B.A. - Religion & Psychology
Saint Leo University
Master's Degree - Clinical Counseling
Grand Canyon University