Ashley Rowland
Belmont
Summary
Motivated and people-oriented healthcare professional seeking a Physician Liaison position where I can use my strong communication skills, patient coordination experience, and healthcare knowledge to build lasting relationships with physicians and increase patient referrals. Dedicated to supporting referral development through provider outreach, timely follow-up, and connecting practices with services that best meet their patients’ needs.
Overview
18
18
years of professional experience
Work History
Senior Patient Service Representative
Mary Free Bed Rehabilitation Hospital Grand Rapids, MI
Grand Rapids
10.2023 - Current
- Facilitated interviewing, onboarding, and training of new employees to enhance team effectiveness.
- Supported team members in resolving problems and addressing conflicts promptly.
- Provided coverage to off-site locations, ensuring uninterrupted patient services.
- Coordinate with the therapy department to strategically fill gaps in scheduling patient care, improving overall clinic efficiency and patient access.
Patient Service Representative
Mary Free Bed Rehabilitation Hospital Grand Rapids, MI
Grand Rapids
11.2017 - 10.2023
- Collected and analyzed demographic, insurance, and clinical data for outpatient therapy referrals.
- Verified insurance benefits and secured authorizations for timely patient services.
- Reviewed physician referrals to ensure compliance with payer requirements.
- Coordinated with physicians and staff to resolve referral issues and enhance process efficiency.
- Trained new employees on procedures and managed outgoing imaging referrals.
Resident Care Aide
Covenant Village of the Great Lakes
Grand Rapids
02.2008 - 07.2019
- Supported residents in daily living activities and managed medication distribution.
- Engaged with medical personnel to maintain coordinated care efforts.
- Provided emotional support and compassionate care in a long-term care environment.
Admissions Coordinator
Covenant Village of the Great Lakes
Grand Rapids
08.2016 - 11.2017
- Evaluated patient admissions based on medical needs and insurance coverage criteria.
- Demonstrated patient advocacy by referring ineligible patients to suitable programs.
- Conducted facility tours and distributed educational brochures to promote rehabilitation programs.
- Enhanced admission workflows while ensuring confidentiality of medical records.
- Prepared and analyzed reports on admission trends and key performance indicators.
Education
Bachelor of Science - Allied Health
Grand Valley State University
Allendale, MI04-2015
Associate of Arts -
Grand Rapids Community College
Grand Rapids, MI04-2009
Skills
- Physician & Provider Relations
- Referral Development & Outreach
- Patient Scheduling & Insurance Authorization
- EMR & Medical Records Management
- Strong Interpersonal & Communication Skills
- Training & Team Support
- HIPAA Compliance
- Microsoft Office Suite & Healthcare Software
- Insurance verification
- Patient advocacy
- Referral management
- Medical documentation
- Data analysis
- Customer relationship management
References
References available upon request.
Timeline
Senior Patient Service Representative
Mary Free Bed Rehabilitation Hospital Grand Rapids, MI
10.2023 - Current
Patient Service Representative
Mary Free Bed Rehabilitation Hospital Grand Rapids, MI
11.2017 - 10.2023
Admissions Coordinator
Covenant Village of the Great Lakes
08.2016 - 11.2017
Resident Care Aide
Covenant Village of the Great Lakes
02.2008 - 07.2019
Bachelor of Science - Allied Health
Grand Valley State University
Associate of Arts -
Grand Rapids Community College
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