QUIANA BROWN
Shelbyville,IN
Summary
Dedicated and results-driven customer service professional with extensive experience in call center environments, including AT&T, Verizon, and Hubler Ford. Skilled in conducting phone-based interactions with professionalism and empathy, ensuring clear communication and customer satisfaction. Adept at gathering information, handling objections, and maintaining a courteous and engaging demeanor. Excels in building rapport, active listening, and adhering to scripts while delivering high-quality interactions. Seeking to leverage strong communication skills and call-handling expertise in a phone interviewer role.
Overview
13
13
years of professional experience
Work History
Affiliate Marketing and Author
Shelbyville, IN
01.2020 - Current
- Created clear, precise and properly detailed product and service information on company website
- Set and managed client's expectations through Action
- Developed and executed online strategies for leads, sales and pricing to generate revenue
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes
- Managed financial tracking, inventory coordination and social media marketing
- Strengthened marketing programs to capture new business and take advantage of changing trends in client markets
- Developed advertisements with impactful messages to stimulate engagement and reach target audiences
- Analyzed market trends to optimize product listings, achieving a 20% increase in monthly sales
- Analyzed customer feedback to refine product offerings, leading to a 15% increase in customer satisfaction
Outbound Call Center Representative
AT&T Call Center
Shelbyville, IN
04.2017 - 06.2020
- Generated weekly reports summarizing key statistics from outbound campaigns.
- Provided technical support for software applications related to company products.
- Identified sales opportunities by cross-selling and up-selling products or services.
- Researched complex issues using available resources to provide solutions quickly.
- Analyzed customer feedback and identified areas of improvement in the call center processes.
- Provided exceptional customer service to ensure customer satisfaction.
- Verified accuracy of all data input into CRM system prior to submission.
- Recorded detailed notes of conversations with customers for future reference.
Wireless Retail Sales Representative
Verizon Wireless
Shelby, IN
08.2015 - 04.2017
- Customer Service Excellence: Dedicated to providing top-notch customer service by understanding customer needs, offering personalized solutions, and ensuring a positive experience
- Outbound calls
- Transaction Management: Efficiently handled all aspects of sales transactions, including processing payments, managing inventory, and maintaining accurate records
- Delivered exceptional customer service by understanding customer needs and recommending appropriate solutions
- Participated in continuous learning opportunities to stay updated with the latest wireless technologies and market trends
Telemarketing Sales Representative
Hubler Ford Lincoln Mercury
Shelbyville, IN
02.2012 - 05.2015
- Identified opportunities to cross-sell products and services to existing customers.
- Recorded customer contact information, sales activities and other relevant data into company database system.
- Suggested additional products or services that would benefit the customer.
- Provided product information, pricing details and special offers to interested customers.
- Conducted outbound calls to potential customers in order to generate sales leads.
- Built relationships with clients through effective communication and customer service.
- Maintained and recorded customer information in database.
- Followed up on sales leads through outbound calling.
Education
Certificate of Technical Studies - Psychology
Wesleyan University
Shelby, IN10-2024
Skills
- Target Market Understanding
- Digital Marketing Strategies
- Original Creative Writing
- In-Depth Understanding of Publishing Practices
- Research proficiency
- Marketing experience
Timeline
Affiliate Marketing and Author
01.2020 - Current
Outbound Call Center Representative
AT&T Call Center
04.2017 - 06.2020
Wireless Retail Sales Representative
Verizon Wireless
08.2015 - 04.2017
Telemarketing Sales Representative
Hubler Ford Lincoln Mercury
02.2012 - 05.2015
Certificate of Technical Studies - Psychology
Wesleyan University
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