Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Phlebotomist
Sunrise Medical Laboratories
Columbus, Ohio
08.2025 - 06.2026
Collected venous blood specimens for Sunrise Medical Laboratories patients.
Verified patient identity before performing phlebotomy procedures.
Labeled and documented specimens using laboratory standards.
Prepared collection supplies and maintained clean work areas.
Communicated calmly with patients during blood draws.
Scheduler
Ohio State University physicians
Columbus, OH
11.2024 - 06.2025
Coordinated patient appointments using Ohio State University Physicians scheduling systems
Managed provider calendars for Ohio State University Physicians clinics
Verified insurance details before scheduling Ohio State University Physicians visits
Rescheduled visits based on provider availability at Ohio State University Physicians
Updated appointment records in Ohio State University Physicians electronic systems
Answered patient calls and routed requests within Ohio State University Physicians
Communicated appointment instructions to patients for Ohio State University Physicians
Team Member
Tim Hortons
Columbus, Ohio
01.2024 - 04.2024
Served guests at Tim Hortons with friendly, fast counter service.
Prepared coffee, espresso, and specialty drinks to Tim Hortons standards.
Handled drive-thru orders with clear communication and quick response.
Operated cash register and processed payments accurately during busy shifts.
Assembled sandwiches, baked goods, and breakfast items for customer orders.
Restocked supplies, cups, and ingredients throughout Tim Hortons service areas.
Training Coordinator
Grifols Biomat USA
Columbus, Ohio
07.2021 - 12.2021
Coordinated training schedules for Grifols Biomat USA donor center staff
Delivered onboarding support for new Grifols Biomat USA employees
Maintained training records and compliance files for Grifols Biomat USA
Tracked employee certifications in Grifols Biomat USA learning systems
Prepared training materials for donor center procedures and safety
Reviewed SOP updates with Grifols Biomat USA team members