Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quiana Coles

Columbus,OH

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

5
5
years of professional experience

Work History

Phlebotomist

Sunrise Medical Laboratories
Columbus, Ohio
08.2025 - 06.2026
  • Collected venous blood specimens for Sunrise Medical Laboratories patients.
  • Verified patient identity before performing phlebotomy procedures.
  • Labeled and documented specimens using laboratory standards.
  • Prepared collection supplies and maintained clean work areas.
  • Communicated calmly with patients during blood draws.

Scheduler

Ohio State University physicians
Columbus, OH
11.2024 - 06.2025
  • Coordinated patient appointments using Ohio State University Physicians scheduling systems
  • Managed provider calendars for Ohio State University Physicians clinics
  • Verified insurance details before scheduling Ohio State University Physicians visits
  • Rescheduled visits based on provider availability at Ohio State University Physicians
  • Updated appointment records in Ohio State University Physicians electronic systems
  • Answered patient calls and routed requests within Ohio State University Physicians
  • Communicated appointment instructions to patients for Ohio State University Physicians

Team Member

Tim Hortons
Columbus, Ohio
01.2024 - 04.2024
  • Served guests at Tim Hortons with friendly, fast counter service.
  • Prepared coffee, espresso, and specialty drinks to Tim Hortons standards.
  • Handled drive-thru orders with clear communication and quick response.
  • Operated cash register and processed payments accurately during busy shifts.
  • Assembled sandwiches, baked goods, and breakfast items for customer orders.
  • Restocked supplies, cups, and ingredients throughout Tim Hortons service areas.

Training Coordinator

Grifols Biomat USA
Columbus, Ohio
07.2021 - 12.2021
  • Coordinated training schedules for Grifols Biomat USA donor center staff
  • Delivered onboarding support for new Grifols Biomat USA employees
  • Maintained training records and compliance files for Grifols Biomat USA
  • Tracked employee certifications in Grifols Biomat USA learning systems
  • Prepared training materials for donor center procedures and safety
  • Reviewed SOP updates with Grifols Biomat USA team members

Education

FCI Academy
Columbus, Ohio

Associate of Applied Science - Criminal Justice

Kaplan College
Columbus, OH

Skills

  • Cash handling
  • Payment processing
  • Customer service
  • Attention to detail
  • Effective communication
  • Reliable and punctual
  • Positive and professional
  • Inventory restocking
  • POS operation

Timeline

Phlebotomist

Sunrise Medical Laboratories
08.2025 - 06.2026

Scheduler

Ohio State University physicians
11.2024 - 06.2025

Team Member

Tim Hortons
01.2024 - 04.2024

Training Coordinator

Grifols Biomat USA
07.2021 - 12.2021

Associate of Applied Science - Criminal Justice

Kaplan College

FCI Academy
Quiana Coles