Kelly Whitley
SAN DIEGO,CA
Summary
Dynamic and detail-oriented Phlebotomist with proven expertise in venipuncture and patient care at Medical Oncology Associates of San Diego. Recognized for exceptional customer service and reliability, I effectively trained junior staff and implemented quality control measures, enhancing operational efficiency and patient satisfaction in high-pressure environments.
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery. I take pride in all my customer service duties.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Phlebotomist
Medical Oncology Associates of San Diego
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
- Maintained accurate records of specimens collected, adhering to regulatory standards for documentation.
- Collaborated with medical staff to schedule and prioritize blood draws based on patient needs.
- Trained and mentored junior phlebotomists on best practices and safety protocols in specimen handling.
- Implemented quality control measures to enhance accuracy in sample processing and reduce errors.
- Developed efficient workflows for high-volume blood collection, improving overall operational efficiency.
Server
Centerplate, A Sodexo San Diego Civic Theater
08.2018 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Delivered exceptional customer service, ensuring timely and accurate order fulfillment.
- Trained new staff on menu knowledge and service protocols to enhance team efficiency.
- Managed multiple tables simultaneously while maintaining high standards of service quality.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Implemented feedback mechanisms to improve guest satisfaction and dining experiences.
- Assisted in inventory management by tracking stock levels and reporting discrepancies promptly.
- Resolved customer complaints professionally, enhancing overall guest engagement and retention.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
- Delivered exceptional customer service during high-volume events, ensuring guest satisfaction and seamless operations.
- Collaborated with kitchen staff to coordinate timely food service, enhancing overall dining experience.
- Assisted in setup and breakdown of banquet spaces, maintaining cleanliness and organization throughout events.
- Trained new servers on service standards and best practices, fostering team efficiency and performance consistency.
Medical Assistant
Novak Medical Group
04.2006 - 06.2023
- Administered patient care, including vital signs monitoring and medication preparation.
- Assisted in clinical procedures, ensuring compliance with safety protocols and regulations.
- Managed patient records using electronic health record (EHR) systems for accuracy and efficiency.
- Coordinated appointments and follow-up visits to enhance patient satisfaction and retention.
- Educated patients on treatment plans, medications, and preventive health measures effectively.
- Implemented workflow improvements that reduced patient waiting times and increased satisfaction scores.
- Trained new staff on clinical procedures and office protocols to ensure consistent care delivery.
- Oversaw inventory management for medical supplies, ensuring availability for optimal operations.
Education
Hilltop High School
Chula Vista, CANo Degree -
Southwestern College
Chula Vista, CA09-1986
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Guest services
- Customer complaint resolution
- Cash management
- Product knowledge
- Customer focus
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist
Medical Oncology Associates of San Diego
06.2023 - Current
Server
Centerplate, A Sodexo San Diego Civic Theater
08.2018 - Current
Medical Assistant
Novak Medical Group
04.2006 - 06.2023
Hilltop High School
No Degree -
Southwestern College
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