Yesenia Gonzalez

Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.

• Maintained a high level of referral documentation, ensuring smooth transitions between healthcare providers.
• Processed referral requests from patients, doctors and other health care professionals.
• Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
• Developed and maintained strong working relationship with referral sources to streamline processing.
• Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
• Improved workflow by assisting colleagues with tasks appointment scheduling or insurance verification when needed.
• Scheduled and confirm New Patient referral appointments in a timely matter.
• Coordinate Interpreter services.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Answered high volume of phone calls and messages for physician.

• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Verified insurance coverage and obtained pre-authorizations.
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
• Obtained payments from patients and scanned identification and insurance cards.
• Performed various administrative tasks by filing, copying and faxing documents.
• Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
• Coordinated surgical team schedules for seamless procedure planning and execution.
• Updated patient records to reflect upcoming surgeries and medical histories.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
• Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Provided administrative support to medical staff, assisting with various clerical tasks as needed.
• Managed multi-line phone system and pleasantly greeted patients.