Tanya Green

Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Scheduled appointments with specialists on behalf of clients.
• Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
• Contributed to the development of referral policies and procedures, enhancing departmental operations.
• Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
• Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
• Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
• Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
• Processed referral requests from patients, doctors and other health care professionals.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Built professional relationships with service providers.
• Assisted in training new team members on the referral process, contributing to a cohesive work environment focused on quality patient care.

• Processed medical records requests from outside providers according to facility, state, and federal law.
• Maintained patient confidence by keeping patient records information confidential.
• Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
• Scanned and uploaded medical records into electronic medical records system.

• Processed medical records requests from outside providers according to facility, state, and federal law.
• Maintained patient confidence by keeping patient records information confidential.
• Maintained patient records in compliance with security regulations.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Reviewed medical records for completeness and filed records in alphabetic and numeric order.