Quiana James
Chicago,IL
Summary
Detail-oriented team player with strong organizational skills. Adept at managing multiple projects simultaneously while maintaining a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Community Service Officer
University of Chicago Lab Schools
09.2022 - Current
- Provided exceptional customer service to citizens in need, addressing their concerns with empathy and professionalism.
- Streamlined communication within the department by utilizing computer-aided dispatch systems to relay information efficiently between units.
- Performed a variety of routine technical, administrative work in support of law enforcement
- Performed either front desk or patrol duties on shift
- Operated a motor vehicle to assist in carrying out the business of the department and the university
- Ensured accurate documentation and reporting by maintaining detailed records of all incidents encountered during shifts.
- Managed administrative tasks effectively, ensuring proper record-keeping, data entry, filing, and report writing were completed accurately and promptly.
- Supported law enforcement officers in emergency situations, providing timely and accurate information for decision making.
- Demonstrated commitment to professional growth by participating in ongoing training and development programs, maintaining up-to-date knowledge of best practices within the field.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and trust.
Office Manager
Wyn-Win Communications
01.2017 - Current
- Maintained organizational structure of department operations, compiled, produced, and distributed documents and presentations for meetings, managed training, meetings, and payroll
- Aid customers through email, phone, online presentations, screen-share, and in-person meetings
- Served as a supervisor for staff of 10; Created, trained, and upheld company standard of procedures.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction with exceptional customer service and prompt issue resolution.
- Provided ongoing coaching and mentoring for team members, promoting professional growth opportunities within the organization.
Correctional Officer
Cook County Sheriff's Department
01.2002 - 01.2017
- Help plan, organize, and oversee daily activities of 150+ inmates
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Use early intervention tactics with disruptive inmates
- Enforce security procedures, and promptly report any breaches or unusual occurrences
- Serve as a counselor and mentor for juvenile residents.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Education
A.A in General Studies -
Morraine Valley Community College
01.2021
Skills
- Time Management
- Strategic Planning
- Conflict Resolution
- Report Writing
- Community Engagement
- Community Relations
- Cultural Sensitivity
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Contactprofile
312-522-3174, quianajames74@gmail.com, 7557 S. East End Ave., Chicago, IL, 60649
Timeline
Community Service Officer
University of Chicago Lab Schools
09.2022 - Current
Office Manager
Wyn-Win Communications
01.2017 - Current
Correctional Officer
Cook County Sheriff's Department
01.2002 - 01.2017
A.A in General Studies -
Morraine Valley Community College
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