Greta Cruz
Dundas
Summary
Dedicated professional with a strong background in community service, focused on fostering positive relationships and effectively resolving conflicts. Expertise in leveraging communication and problem-solving skills to support community initiatives and enhance safety. Committed to driving impactful change through collaboration and a deep understanding of community needs. Passionate about creating inclusive environments that empower individuals and strengthen community ties.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Service Officer
City Of Faribault
10.2025 - Current
- Coordinated community outreach programs to enhance local engagement and participation.
- Implemented crime prevention initiatives, fostering safer neighborhoods through proactive measures.
- Collaborated with law enforcement to address community concerns and improve public safety strategies.
- Conducted educational workshops on safety awareness and community resources for diverse populations.
- Assisted in enforcing local ordinances such as noise complaints or animal control issues, liaising with appropriate authorities when necessary.
- Promoted positive community relations by attending various events as a representative of the police department.
- Contributed to the reduction of traffic accidents through diligent parking enforcement and monitoring of roadways.
- Responded to and processed found property calls, logging details and filing required reports for further action.
- Ensured accurate documentation and reporting by maintaining detailed records of all incidents encountered during shifts.
Behavior Response Specialist
Gracelyn Group
06.2025 - 08.2025
- Developed and implemented strategic initiatives to enhance operational efficiency.
- Conducted in-depth analysis of performance metrics to drive decision-making processes.
- Collaborated with cross-functional teams to streamline workflows and improve project outcomes.
- Led training sessions for staff on new systems and best practices, fostering team development.
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Security Officer
Allina Health Hospital
09.2023 - 06.2025
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances, and critical incidents.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Provided leadership and coordination of various programs using techniques in behavior management and prevention strategies.
- Provided crisis intervention services as needed to manage acute behavioral episodes.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Security Officer
M-Health Fairview Woodwinds Hospital
12.2022 - 08.2023
- Maintain the safety of the Hospital & enforce policy
- Guide visitors & patients to correct areas of the hospital when needed
- Safety Escorts
- Patrol all parts of the hospital including outside of the hospital
- Detail reporting of daily occurrences on duty
- De-escalation situations
- Respond to security concerns
Courier
FedEx Express
02.2022 - 12.2022
- Assist customers with package problems
- Carefully to maintain & handle high priority/confidential packages
- Unload & sort items collected along delivery routes
- Plan & follow most efficient routes for delivering goods
- Deliver & pick up medical records, lab specimens & medications to & from hospitals
Store Associate
Aldi
01.2021 - 02.2022
- Greet customers & ascertained what each customer wanted & needed
- Maintained knowledge of current sales & promotions, policies regarding payment & exchanges, & security practices
- Arrange & Display merchandise to promote sales
- Answered questions regarding store & merchandise
Store Associate
Cub Foods
06.2016 - 12.2021
- Arrange & display merchandise to promote sales
- Prepared merchandise for purchase & rental
- Demonstrated use & operation of merchandise
- Recommended, select & help locate & obtained merchandise based on customers needs & desires
- Answered questions regarding store & merchandise
Education
Master of Science - Human Services And Forensic Behavioral Health
Concordia University
Saint Paul12-2025
Bachelors of Arts - Psychology
Metropolitan State University
St. Paul05.2023
Skills
- Message Delivery
- Crisis management
- Adaptability
- Team Training
- Time Management
- Analytical approach
- First aid and CPR certified
- Substance abuse recognition
- Body language analysis
- Sensitive information handling
- Coordination
- Crisis intervention
- Behavior management
- Conflict resolution
- Regulatory compliance
- Empathy building
- Multitasking
- Personnel screening
- De-escalation
- Service calls
- Community engagement
Certification
- Basic Life Support - CPR
Timeline
Community Service Officer
City Of Faribault
10.2025 - Current
Behavior Response Specialist
Gracelyn Group
06.2025 - 08.2025
Security Officer
Allina Health Hospital
09.2023 - 06.2025
Security Officer
M-Health Fairview Woodwinds Hospital
12.2022 - 08.2023
Courier
FedEx Express
02.2022 - 12.2022
Store Associate
Aldi
01.2021 - 02.2022
Store Associate
Cub Foods
06.2016 - 12.2021
Bachelors of Arts - Psychology
Metropolitan State University
Master of Science - Human Services And Forensic Behavioral Health
Concordia University
Awards
The National Society of Leadership and Success
Education
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