Quiana Johnson

Managed my team, created weekly work schedule, placed orders with vendors for needed product to keep shelves full
• Addressed and resolved customer product complaints empathetically and professionally.
• Defused volatile customer situations calmly and courteously.
• Acted professionally and patiently when addressing negative customer feedback.

Managed inbound calls

Setup flight arrivals and departures

Managed multiple accounts in the northeast 

Collected monies on outstanding accounts

Data Entry

Answered inbound and outbound calls