Bogdana Panfilov
Tacoma,WA
Summary
I am dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Always focused on greeting all customers in a friendly, welcoming manner. Awarded as highly effective teammate with solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
Work History
Manager
C-D Diamond Buyers
South Tacoma, USA
08.2014 - 01.2022
- Strengthened company's business by leading implementation of buying gold, silver and diamonds
- Complied financial reports pertaining to cash receipts, expenditures profit and loss
- Performed general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations
- Prepared accurate financial statements at end of the quarter
- Hired and trained new employees
Sales Associate
Macy's
Tacoma Mall, USA
06.2013 - 08.2014
- Suggested accessories and complementary purchases
- Prepared merchandise for sales floor
- Kept work areas clean and neat at all times
- Prioritized and accomplished wide range of tasks each shift
- Monitored entrances, exits and fitting rooms for signs of theft
- Provided repeat customers with exceptional care and attention
- Responded to all customer inquiries thoroughly and professionally
Crew
McDonald's
Tacoma, USA
08.2009 - 05.2012
- Greeted customers and provided excellent customer service
- Promptly handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Maintained high standards of customer service during high-volume, fast-paced operations
- Strictly followed all cash, security, inventory and labor policies and procedures
Education
High School Diploma -
Lincoln High School
Tacoma, WA01.2011
Skills
- Exceptional interpersonal communication
- Budget development
- Talented client relations manager
- Consistently meet goals
- Organized
- Customer service-oriented
- Bookkeeping
- Calm under pressure
- Skilled trainer
- Negotiation expert
- Friendly and helpful
- Exceptional telephone etiquette
- Fast learner
- Multi-tasking
- Team leadership
- Staff training and development
- Emergency response
- Skype
- Verbal and written communication
- Customer service
- Work prioritization
- Expense tracking
- Policy and procedure development
- Sales techniques
- Disciplinary techniques
Languages
English
Professional
Ukrainian
Professional
Russian
Professional
Timeline
Manager
C-D Diamond Buyers
08.2014 - 01.2022
Sales Associate
Macy's
06.2013 - 08.2014
Crew
McDonald's
08.2009 - 05.2012
High School Diploma -
Lincoln High School
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