Jordin Ortiz
Customer Service
Mesa,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Highly effective at developing a positive and productive working rapport with employees through open communication and clearly set guidelines. Highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.
Overview
16
16
years of professional experience
Work History
Manager
United Entertainment Corp.
Lake Elsinore, CA
07.2007 - Current
- Hired and trained several staff members.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Managed wide variety of customer service and tasks to resolve customer issues quickly and efficiently.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Researched industry competitors and compiled detailed analysis data.
Education
High School Diploma - undefined
Ortega High School
2007
Skills
- Exceptional interpersonal communication
- Staff training/development
- Customer service-oriented
- Inbound and outbound calling
- Complaint resolution
- Active Listening
- Dependable and Responsible
Accomplishments
- Staff Development: -
Cross- trained staff in cleaning, cash handling, customer interaction.
Customer Service: -
Ensured superior customer service by sympathetically listening and working to provide exceptional experiences with the company. - Conflict Resolution
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion -
Up-sold products.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Manager
United Entertainment Corp.
07.2007 - Current
High School Diploma - undefined
Ortega High School
Similar Profiles
Da’Nisha SpencerDa’Nisha Spencer
Guest Experience Representative at Madison Square Garden Entertainment Corp.Guest Experience Representative at Madison Square Garden Entertainment Corp.
David J. HartmanDavid J. Hartman
Revenue Accountant at Six Flags Entertainment CorpRevenue Accountant at Six Flags Entertainment Corp
James P. BarberJames P. Barber
Area Supervisor at Six Flags Entertainment Corp., Kings DominionArea Supervisor at Six Flags Entertainment Corp., Kings Dominion
PATRICIA LAMBDINPATRICIA LAMBDIN
Staff Accountant/Treasury Analyst at MEADOWBROOK INSURANCE INC.Staff Accountant/Treasury Analyst at MEADOWBROOK INSURANCE INC.
Terri HuishTerri Huish
4th Grade Teacher at Mesa Public Schools4th Grade Teacher at Mesa Public Schools