Quiana Johnson
Chicago,IL
Summary
Reliable warehouse and food service professional with hands-on experience in high-volume order fulfillment, customer support, and fast-paced team environments. Maintains 99%+ order and inventory accuracy, completes 250–400+ items per shift, and handles customer needs, shipment tracking, and issue resolution with strong attention to detail.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Warehouse Associate
Target
Chicago, Illinois
10.2021 - 06.2026
- High-volume order fulfillment delivered on time through picking, packing, and preparing 250–400+ items per shift.
- 99%+ order and inventory accuracy maintained through scanning systems and real-time discrepancy resolution.
- Accelerated fulfillment turnaround during peak seasons by prioritizing urgent orders within team.
- Ensured accurate order tracking and shipment documentation using warehouse management systems.
- Prompt internal support provided for order progress, damaged items, and stock availability requests.
- Maintained organized workspace by systematically arranging materials and tools, adhering to safety and operational procedures.
- Efficient inbound receiving supported through unloading, sorting, and stocking merchandise.
Crew Member/Line Cook
Burger King
Chicago, Illinois
07.2015 - 05.2019
- Delivered friendly and efficient customer service to over 100 customers per shift while handling orders and payments accurately.
- Prepared food according to company quality standards and health regulations.
- Managed multiple responsibilities including order taking, food preparation, and cleaning.
- Supported team operations during peak hours, contributing to reduced wait times and streamlined workflow.
- Maintained cleanliness and organization in kitchen and customer areas.
- Resolved customer concerns to enhance satisfaction and foster positive experiences.
- Trained new team members on procedures and service expectations, ensuring consistency in service quality.
Education
High School Diploma - General Curriculum
Harlan Community Academy High School
Chicago, Illinois01-2015
Skills
- Warehouse management systems
- Inventory management
- Order processing accuracy
- High-volume order management
- Inventory tracking systems
- Used digital systems and tools to track orders, update records, and support daily operations effectively
- Issue resolution management
- Time management and multitasking
- Task prioritization in fast-paced settings
- Multitasking
- Customer support and service
Personal Information
Title: Customer Service Professional
Certification
- ServSafe Food Handler Certification
- ServSafe
Timeline
Warehouse Associate
Target
10.2021 - 06.2026
Crew Member/Line Cook
Burger King
07.2015 - 05.2019
High School Diploma - General Curriculum
Harlan Community Academy High School