QUIANA KAM
Atlanta,FL
Summary
Talented Truck Driver with good route planning, payment handling and customer service skills. Offering 7 years of experience and basic maintenance knowledge. Performance-driven and detail-oriented with methodical approach to following through on every needs. Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating automatic and manual transmission trucks and air and spring trailers. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives.
Overview
10
10
years of professional experience
Work History
Truck Driver
King Kash Enterprise
Jacksonville, FL
01.2021 - 08.2022
- Safely operated heavy-duty crane-mounted truck and transported materials in containers to and from customer locations
- Operated manual and automatic controls in accordance with safety policies and procedures
- Updated work log and tracked all deliveries through the computer tablet
- Communicated consistently between dispatcher and customers
- Followed company procedures, safety regulations, and traffic laws provided by DOT
- Reported delays, or other traffic situations using the telephone
- Checked all load-related documentation for completion and accuracy
- Maintained vehicle logs, cargo records, and billing statements in accordance with regulations
- Read maps and followed written and verbal geographic directions
- Completed routine maintenance on vehicles and auxiliary equipment such as cleaning, lubricating, recharging batteries.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Kept detailed records of project progress, discrepancies and other funding issues.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Juvenile Detention Officer
12.2019 - 09.2020
- Manatee Juvenile Detention
- Performed security duties by maintaining order and physical custody of juvenile offenders in a jail system or courthouse complex
- Was responsible for the care, custody, and control of juveniles which included; booking and releasing offenders, maintaining security of the facility, and escorting offenders within and/or outside the secure confines of the jail
- Offer and conducted group counseling to assist youth with daily issues.
OTR Driver
Prime Inc
Springfield, MO
10.2015 - 04.2019
- Updated work log and tracked all deliveries through computer system
- (Qualcomm)
- Communicated consistently between dispatcher and customers
- Followed company procedures, safety regulations, and traffic laws provided by DOT
- Reported delays, or other traffic situations using telephone and mobile two-way radios
- Performed delivers throughout all 48 states as well as Canada
- Checked all load-related documentation for completion and accuracy
- Maintained vehicle log, cargo records, and billing statements in accordance with regulations
- Read maps and followed written and verbal geographic directions
- Completed routine maintenance on vehicles and auxiliary equipment such as cleaning, lubricating, recharging batteries, fueling or replacing liquefied-gas tank.
Claims Specialist
WellCare
Tampa, FL
05.2011 - 10.2015
- Processes claims that pend for various hold reasons to assist in the final determination on claim disposition
- Processes adjustments related to projects or provider disputes
- Researches post payment claims issues and takes necessary action for correction
- Research claims issues and works with other departments to resolve claim issues
- Assisted with special projects as assigned or directed while supervising a team of 8
- Filed claims for providers to allow payments on patient accounts.
Education
Associate of Science - Criminal Justice
University of Arkansas Little Rock
05.2023
Bachelor of Science - Criminal Law
Edward Waters CollegeMember of National Council of
08.2023
Skills
- Document management
- Quality assurance
- Customer service understanding
- Contract Management
- Team Building
- Training and mentoring
- Administrative support
- Multi-line phone proficiency
- Database administration
- Filing and data archiving
- Meeting minutes
- Records management
- Office management
- Recordkeeping
- Travel planning
- Scheduling
- Writing reports
- Document conversion
- Office administration
Timeline
Truck Driver
King Kash Enterprise
01.2021 - 08.2022
Juvenile Detention Officer
12.2019 - 09.2020
OTR Driver
Prime Inc
10.2015 - 04.2019
Claims Specialist
WellCare
05.2011 - 10.2015
Associate of Science - Criminal Justice
University of Arkansas Little Rock
Bachelor of Science - Criminal Law
Edward Waters CollegeMember of National Council of
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