Quiana Lewis
Urbana,IL
Summary
Results-oriented Associate Team Lead with a proven track record of successfully resolving conflicts and motivating a diverse team to exceed customer service goals. Skilled in coaching and mentoring staff members to maximize their talents and contribute positively towards organizational objectives. Demonstrated strong leadership and communication skills in managing a team of 10 associates. Proficient in stakeholder management and achieving sales and marketing objectives.
Overview
15
15
years of professional experience
Work History
ASSOCIATE TEAM LEAD
Avis&budget rental
02.2023 - Current
- Utilized excellent communication skills to successfully resolve conflicts between team members.
- Demonstrated strong leadership skills while motivating a diverse group of employees to achieve performance objectives.
- Successfully managed a team of 10 associates to meet and exceed customer service goals.
- Developed training materials and conducted on-boarding sessions for new hires.
- Coached individual staff members on how best utilize their talents in order to contribute positively towards organizational goals.
CUSTOMER SERVICE REPRESENTATIVE
Avis&budget rental
03.2019 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Addressed customers courteously using suitable methods and problem-solving skills.
FOOD SERVICE WORKER
Ingalls hospital
04.2018 - 02.2019
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.
- Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor.
- Followed all safety standards when handling hot foods and liquids on the job.
- Delivered food orders to customers in a timely manner.
- Verified food was served at the correct temperature to reduce risks.
- Checked quality of ingredients used in each dish prior to preparation or serving.
MARKETING OPERATIONS ASSOCIATE
Horseshoe casino
05.2015 - 10.2017
- Generated reports on campaign performance and audience segmentation using data visualization software.
- Issue players card to play.
- Look at customers accounts to see if they have money to play games.
- Give out gifts to customers.
- Prepare for events.
FRONT DESK AGENT
Extended stay America
02.2010 - 06.2014
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Handled cash, credit and debit card transactions accurately.
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
- Greeted customers upon arrival and provided assistance with check-in.
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Used computer and database systems to verify information, process purchases and make notes.
- Coordinated with housekeeping staff to verify all rooms were clean and ready for guests.
- Conducted regular audits of front desk operations to ensure accuracy and efficiency.
- Made and confirmed reservations.
- Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants.
- Prepared for basic food service, such as setting up continental breakfast and coffee and tea supplies.
Education
Diploma - Science
Richard’s High School
Oak Lawn, IL06.2000
Skills
- Coaching and mentoring
- Influencing others
- Sales and marketing
- Stakeholder management
Work Type
Full TimeWork Location
RemoteOn-SiteTimeline
ASSOCIATE TEAM LEAD
Avis&budget rental
02.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Avis&budget rental
03.2019 - Current
FOOD SERVICE WORKER
Ingalls hospital
04.2018 - 02.2019
MARKETING OPERATIONS ASSOCIATE
Horseshoe casino
05.2015 - 10.2017
FRONT DESK AGENT
Extended stay America
02.2010 - 06.2014
Diploma - Science
Richard’s High School
Similar Profiles
RAYMOND VILLAGRANRAYMOND VILLAGRAN
Rental Sales Agent at Avis Budget Rental GroupRental Sales Agent at Avis Budget Rental Group
Sara Abu BakerSara Abu Baker
Customer Service Representative at Avis Budget Rental CarCustomer Service Representative at Avis Budget Rental Car
Pau MuanPau Muan
Manager at Avis Budget Car RentalManager at Avis Budget Car Rental
Sandip ChorghadeSandip Chorghade
Research Scientist / Senior Postdoctoral Fellow at University of Illinois at Urbana-ChampaignResearch Scientist / Senior Postdoctoral Fellow at University of Illinois at Urbana-Champaign
Cameron HookCameron Hook
Security Officer at Carle Foundation HospitalSecurity Officer at Carle Foundation Hospital