RAYMOND VILLAGRAN
CATHEDRAL CITY,USA
Summary
Accomplished and energetic Customer Service Specialist with a solid history of achievement in Customer Service and Sales. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include communication, job duties done in timely manner and goal oriented.
Overview
26
26
years of professional experience
Work History
Rental Sales Agent
Avis Budget Rental Group
12.2023 - Current
- Rent cars and promote products and services at airport rental counters.
- Process rental contracts and transactions efficiently.
- Listen to and identify customer needs to provide tailored solutions.
- Effectively upsell offerings and services to enhance customer travel experiences.
- Deliver excellent customer service throughout the rental process.
Retail Sales Specialist
SPECTRUM
04.2010 - Current
- Provide a shopping experience catered to each and every customer while recommending solutions based on customers specific needs
- Assist customers in the selection and the purchase of products and services
- Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer
- AĴempts to retain customers seeking to disconnect
- Effectively process customer bill payments
- Achieve all sales quotas set for the department by following the established departmental policies and procedures
- Accurately enter data into billing system
- Day and end of day cash handling, batching and balancing out at end of shift, deposits and safe audits
Help Desk
TIME WARNER CABLE
04.2010 - 09.2021
- Answer high volume of calls and respond to customer inquiries about subscriber services, products, billing and general information
- Inform and market all premium cable services and products to customers who call In, in order to maximize the sale of company products
- Consistently meets the sales and service goals by ascertaining customer needs
- Reviews billing statements and compute costs associated with statement in order to resolve discrepancies and to answer questions
- Coordinate payment arrangements on delinquent accounts
- Data entry of orders and trouble shoot
Customer Service Representative
FLEXIBLE MILLWORK PRODUCTS
06.2008 - 02.2010
- Handle wide range of customer service calls
- Domestic and international orders by phone, fax and email
- Assist customers with parts identification, technical support and trouble shooting
- Process credits, customer returns, mailing list updates, faxing, filing, data entry and reception desk
Customer Service Representative
FLEXTRIM
07.2004 - 01.2008
- Handle wide range of customer calls
- Domestic and international orders by phone
- Assist customers with parts identification, technical support and trouble shooting
- Process credits, customer returns, mailing list updates, faxing, filing, data entry and reception desk
Customer Service Representative
TAB WAREHOUSE
04.2003 - 07.2004
- Handle wide range of customer calls
- Coordinate, prioritize, and data entry of all orders
- Inform customers of any anticipated delays and on time shipments
- Mailing list updates, faxing and filing
Customer Service Representative
REPLACEMENT PARTS INDUSTRIES
04.1999 - 12.2002
- Handle wide range of customer calls
- Order take by phone, fax and email
- Assist customers with parts identification, technical support and trouble shooting
- Process credits, catalog requests, mailing list updates, RGA, new customer files, daily balancing, journaling and month end reports
Education
HIGH SCHOOL DIPLOMA - General
Oxnard High School
Oxnard, CA01.1989
Skills
- Clerical
- Active Listening
- Customer and Personal Service
- Time Management
- Service Orientation
- Coordination
- Judgment and Decision Making
- Complex Problem Solving
- Sales and Marketing
- Troubleshooting
Timeline
Rental Sales Agent
Avis Budget Rental Group
12.2023 - Current
Retail Sales Specialist
SPECTRUM
04.2010 - Current
Help Desk
TIME WARNER CABLE
04.2010 - 09.2021
Customer Service Representative
FLEXIBLE MILLWORK PRODUCTS
06.2008 - 02.2010
Customer Service Representative
FLEXTRIM
07.2004 - 01.2008
Customer Service Representative
TAB WAREHOUSE
04.2003 - 07.2004
Customer Service Representative
REPLACEMENT PARTS INDUSTRIES
04.1999 - 12.2002
HIGH SCHOOL DIPLOMA - General
Oxnard High School
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