Quiana Maxwell
Chicago,IL
Summary
Committed employee, student, and parent with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Process Server
ABC Legal Services
Chicago, IL
08.2022 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created, organized, and maintained files of all subpoenas issued.
- Conducted research using both online resources and paper records when needed.
- Responded promptly to client inquiries relating to status updates on their cases or subpoena requests.
- Prepared detailed reports summarizing case activities for review by attorneys.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
CCA
USPS, United States Postal Service
Chicago, IL
10.2020 - 08.2022
- Operated a vehicle in accordance with safety regulations.
- Assisted other carriers with their routes as needed during peak periods.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Provided friendly customer service at all times while delivering mail.
- Conducted regular check-ins with supervisors throughout the day.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Used road maps or GPS to verify routes and designated addresses.
- Scanned packages for delivery tracking.
- Provided assistance in sorting large volumes of mail at post office facility.
Security Officer
Skytech Security Services
Chicago, IL
07.2020 - 01.2021
- Maintained high levels of alertness throughout shifts.
- Monitored premises and recorded activity in daily officer reports.
- Checked for safety hazards and took corrective action when necessary.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Assisted with crowd control during large events held at the facility.
- Provided friendly and professional assistance to employees, visitors and customers.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Verified photo IDs and tickets to allow guests passage.
- Monitored access control systems and key code records for suspicious activities.
Cashier Team Lead
hyman's auto supply
Chicago, IL
09.2016 - 07.2020
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Welcomed customers, offering assistance to help find store items.
- Helped customers find specific products, answered questions, and offered product advice.
- Offered customers carry-out service at completion of transaction.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Chicago Vocational Career Academy
Chicago, IL07-2014
Associate of Applied Science - Cybersecurity
Olive Harvey
Chicago, ILSkills
- Attention to Detail
- Discovery and Document Review-
- Conflict Resolution
- Team Collaboration
- Legal Research
- Document Management
- Identification Verification
- Report Writing
- Insured Mail Procedures
References
References available upon request.
Timeline
Process Server
ABC Legal Services
08.2022 - Current
CCA
USPS, United States Postal Service
10.2020 - 08.2022
Security Officer
Skytech Security Services
07.2020 - 01.2021
Cashier Team Lead
hyman's auto supply
09.2016 - 07.2020
High School Diploma -
Chicago Vocational Career Academy
Associate of Applied Science - Cybersecurity
Olive Harvey