Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Quiana Maxwell

Chicago,IL

Summary

Committed employee, student, and parent with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Process Server

ABC Legal Services
Chicago, IL
08.2022 - Current
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Created, organized, and maintained files of all subpoenas issued.
  • Conducted research using both online resources and paper records when needed.
  • Responded promptly to client inquiries relating to status updates on their cases or subpoena requests.
  • Prepared detailed reports summarizing case activities for review by attorneys.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

CCA

USPS, United States Postal Service
Chicago, IL
10.2020 - 08.2022
  • Operated a vehicle in accordance with safety regulations.
  • Assisted other carriers with their routes as needed during peak periods.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
  • Provided friendly customer service at all times while delivering mail.
  • Conducted regular check-ins with supervisors throughout the day.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Used road maps or GPS to verify routes and designated addresses.
  • Scanned packages for delivery tracking.
  • Provided assistance in sorting large volumes of mail at post office facility.

Security Officer

Skytech Security Services
Chicago, IL
07.2020 - 01.2021
  • Maintained high levels of alertness throughout shifts.
  • Monitored premises and recorded activity in daily officer reports.
  • Checked for safety hazards and took corrective action when necessary.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Assisted with crowd control during large events held at the facility.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Verified photo IDs and tickets to allow guests passage.
  • Monitored access control systems and key code records for suspicious activities.

Cashier Team Lead

hyman's auto supply
Chicago, IL
09.2016 - 07.2020
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Welcomed customers, offering assistance to help find store items.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Offered customers carry-out service at completion of transaction.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered phone calls to assist customers with questions and orders.
  • Built and maintained productive relationships with employees.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

Chicago Vocational Career Academy
Chicago, IL
07-2014

Associate of Applied Science - Cybersecurity

Olive Harvey
Chicago, IL

Skills

  • Attention to Detail
  • Discovery and Document Review-
  • Conflict Resolution
  • Team Collaboration
  • Legal Research
  • Document Management
  • Identification Verification
  • Report Writing
  • Insured Mail Procedures

References

References available upon request.

Timeline

Process Server

ABC Legal Services
08.2022 - Current

CCA

USPS, United States Postal Service
10.2020 - 08.2022

Security Officer

Skytech Security Services
07.2020 - 01.2021

Cashier Team Lead

hyman's auto supply
09.2016 - 07.2020

High School Diploma -

Chicago Vocational Career Academy

Associate of Applied Science - Cybersecurity

Olive Harvey

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Quiana Maxwell