Quiana Sawyer
Waldorf,MD
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
23
23
years of professional experience
Work History
Office Manager
Fort Lincoln Funeral Home
Brentwood, MD, USA
02.2022 - 01.2026
- Oversees financial operations including verification and payment of invoices, cash receipt and deposit procedures, and conducts monthly account reconciliations and financial reporting to ensure accuracy and compliance with company policies.
- Managed daily operations to ensure efficient service delivery and client satisfaction.
- Streamlined administrative processes, enhancing workflow and reducing turnaround times for documentation.
- Coordinates inventory management, including the ordering and receipt of merchandise such as caskets and urns, and supports management to ensure timely completion of contracts and work orders with proper documentation.
- Administers HR processes, including new hire process in Workday system. Employee records management, and payroll procedures, while also managing office systems and security protocols to maintain an efficient and secure work environment.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed scheduling and calendar appointments for executives, ensuring effective time management.
General Manager
Maryland National Memorial Park
Laurel, MD, USA
04.2021 - 02.2022
- Assisted with recruitment, hiring, training, and performance evaluations, ensuring adherence to company policies and procedures.
- Led staff meetings to address operational updates, resolve issues, and gather feedback, contributing to enhanced organizational effectiveness.
- Managed key accounts, including accounts payable/receivable, payroll, vendor contracts, and bank deposits, maintaining financial accuracy and integrity.
- Collaborated with team members to streamline service processes and improve response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated training sessions for staff, fostering professional development and improving team performance.
- Oversaw daily operations, ensuring adherence to park policies and regulations.
Office Manager/Field Operations Support Assistant
George Washington/Mt. Lebanon Cemeteries
Adelphi, MD, USA
10.2002 - 04.2021
- Facilitated front-office operations through effective customer service.
- Assisted in verifying accounts payable and processing accurate billing. Supported reconciliation of accounts to maintain financial integrity. Managed petty cash disbursement in line with company policies.
- Managed office supply inventory and streamlined ordering procedures to enhance operational efficiency.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Streamlined office operations, enhancing workflow efficiency and productivity.
- Managed scheduling for staff and appointments, ensuring optimal resource allocation.
Education
High School Diploma - General Education
Suitland High School
06.1998
Skills
- Effective team management
- Team leadership skills
- Skilled in creating documents, spreadsheets, and presentations using Microsoft Office
- Organizational skills
- Customer service
- Strong verbal and written communication
- Experienced in QuickBooks software
- Office management
- Office administration
Timeline
Office Manager
Fort Lincoln Funeral Home
02.2022 - 01.2026
General Manager
Maryland National Memorial Park
04.2021 - 02.2022
Office Manager/Field Operations Support Assistant
George Washington/Mt. Lebanon Cemeteries
10.2002 - 04.2021
High School Diploma - General Education
Suitland High School