Quiana Wicker
Dublin,GA
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Reliable Finance and Income Tax
Dublin, Georgia
01.2026 - Current
- Supervised daily operations by scheduling shifts and assigning duties to ensure smooth workflow.
- Coordinated team activities to streamline daily operations and improve workflow.
- Reviewed financial documents for accuracy and compliance, ensuring regulatory adherence.
- Facilitated client communication with financial advisors to address inquiries effectively.
- Organized client files and maintained updated records for seamless access.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
Business Office Manager and Regional Director
Caremore Counseling Center, LLC
Sandersville, Georgia
02.2020 - 01.2026
- Managed daily operations of business office at Caremore Counseling Center.
- Supervised business office staff and administrators, driving office operations.
- Supervised administrative staff and ensured efficient workflow processes.
- Coordinated scheduling and appointment management for client services.
- Trained new employees on office procedures and software systems.
- Facilitated communication between clinical staff and administrative teams.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Maintained employee records, including payroll, vacation time and benefits information.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Maintained confidentiality of sensitive company information by following established protocols. in accordance with established protocols.
- Responded to incoming phone calls promptly to ensure efficient communication. and directed calls appropriately.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Reviewed invoices for accuracy to identify cost savings.
- Implemented policies and procedures to ensure compliance with local regulations.
- Managed office budget and ensured accurate financial records were kept.
- Scheduled meetings and appointments for executive team members.
Education
Some College (No Degree) - Social Work
Georgia Military College
Sandersville, GASkills
- Financial document review
- Accounts receivable oversight
- Financial management
- Cash flow management
- Budgeting and finance
- Operational management
- Performance monitoring
- Policy implementation
- Staff supervision
- Staff management
- Talent acquisition
- Client communication
- Relationship management
- Business development understanding
- Customer service
- Problem solving
- Training development
- Calendar management
- Microsoft office expertise
Timeline
Assistant Manager
Reliable Finance and Income Tax
01.2026 - Current
Business Office Manager and Regional Director
Caremore Counseling Center, LLC
02.2020 - 01.2026
Some College (No Degree) - Social Work
Georgia Military College