Ericka P.D. Walker
Montgomery,AL
Summary
Detail-oriented and analytical professional with extensive experience in customer service, administrative support, and operations management. Adept at assessing risk, reviewing financial documents, and ensuring compliance with company policies and regulations. Skilled in data analysis, process improvement, and customer relations, with a strong ability to manage high-volume tasks efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Pep Boys
Montgomery, AL
01.2023 - Current
- Assisted in overseeing sales, service operations, and customer relations
- Ensured compliance with company policies and procedures
- Managed customer inquiries and resolved complaints efficiently
- Maintained financial records and processed transactions accurately
Valet Operations Manager / Administrative Assistant
Stivers Ford Lincoln
Montgomery, AL
01.2019 - 01.2024
- Reviewed and managed financial documents, invoices, and deposits
- Coordinated client appointments and maintained accurate records
- Conducted customer service surveys and implemented service improvements
- Assisted in compliance documentation and policy adherence
Manager (Remote)
RBI Corporation
Montgomery, AL
01.2020 - 01.2021
- Supervised a team in a call center environment, ensuring adherence to company policies
- Analyzed customer interactions and provided quality assurance oversight
- Prepared reports detailing operational performance and key metrics
Administrative Assistant
Montgomery Housing Authority
Montgomery, AL
01.2019 - 01.2020
- Processed applications and verified documentation for compliance
- Managed multi-line phone systems and assisted customers with inquiries
- Maintained organized records and supported administrative processes
Education
Some College Coursework - Criminal Justice
Alabama State University
Skills
- Risk Assessment & Underwriting Procedures
- Financial Document Review
- Data Entry & Analysis
- Customer Service & Client Relations
- Compliance & Regulatory Knowledge
- Process Improvement & Workflow Optimization
- Strong Attention to Detail
- Team Leadership & Training
- Microsoft Office Suite (Excel, Word, Outlook)
Certification
- Risk Assessment & Underwriting Fundamentals (Self-Study)
- Microsoft Excel & Data Analysis Training
Timeline
Assistant Service Manager
Pep Boys
01.2023 - Current
Manager (Remote)
RBI Corporation
01.2020 - 01.2021
Valet Operations Manager / Administrative Assistant
Stivers Ford Lincoln
01.2019 - 01.2024
Administrative Assistant
Montgomery Housing Authority
01.2019 - 01.2020
Some College Coursework - Criminal Justice
Alabama State University