Kaden Higgins
San Antonio,United States
Summary
Motivated professional with a background in Engineering and a deep commitment to transitioning into the cybersecurity industry. During my tenure at a previous company, they became the victim of a cyber attack. I spent two years resolving credit and financial issues with the IRS resulting from the breach. Currently pursuing cybersecurity certifications, I am eager to apply my problem solving skills and determination to safeguard organizations and individuals from cyber threats.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Honda
04.2020 - 06.2023
- Helped customers schedule service appointments and repairs
- Communicated detailed breakdowns of repair estimates to customers
- Helped provide property damage/loss analysis on vehicles with detailed estimates for repair costs
- Assisted with repair process or identification when short handed
- Assisted with government compliance for recalls and product updates
- Assisted in assembly of new units when needed.
- Increased business efficiency by over %50
Senior Game Advisor
GameStop
10.2018 - 06.2020
- Provided insight and recommendations on gaming and gaming systems while providing exceptional customer service
- Managed inventory fluctuations, logs, and sales analysis
- Provided insight on gaming technology, peripherals, and accessories
Inventory Management Specialist
WIS International
07.2018 - 11.2018
- Provided detailed inventory analysis identifying trends in sales market with control tag recommendations
- Provided logs with information describing sales trends and discrepancies with direct inventory accounts.
Lead Sales Representative
Alder - Home Security
04.2016 - 05.2017
- Negotiated high value contracts in house with customers and security evaluations
- Provided physical security installations including cameras, reinforced doors, sensors, and alarms.
- Specialized in large budget contracts for high value clients.
- Oversaw a team of 6 representatives.
- Helped oversee training in sales negotiations, tactics, and security risk assessment.
Education
Some College (No Degree) - Mechanical Engineering
Arkansas Tech University
Russellville, ARHigh School Diploma -
Benton High School
Benton, ARSkills
- Wireshark
- Data Security
- Network Security
- Vulnerability Assessment
- Incident Response
- Technical Understanding
- IT Integration
- MATLAB
- Risk Mitigation
- Splunk
- TCP Packet Dump
- Critical Thinking Skills
- Root Cause Analysis
Certification
Coursera Credential ID TWE56HXL5R5B Coursera Credential ID 2H8WC9TB6ACM
- Google IT Support Specialization -
Coursera Credential ID Q3VB9FENJUQ9
- Introduction to the Threat Landscape 2.0 - Fortinet
- Wireshark for Beginners: Capture Packets -
Coursera Credential ID 2CXWWX48L4G8
- Connect and Protect: Networks and Network Security - Coursera Credential ID SFQR5BQJEJ7G
- Play It Safe: Manage Security Risks -
- Foundations of Cybersecurity -
Timeline
Assistant Service Manager
Honda
04.2020 - 06.2023
Senior Game Advisor
GameStop
10.2018 - 06.2020
Inventory Management Specialist
WIS International
07.2018 - 11.2018
Lead Sales Representative
Alder - Home Security
04.2016 - 05.2017
Some College (No Degree) - Mechanical Engineering
Arkansas Tech University
High School Diploma -
Benton High School
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