Quiana J REYES

• Execute proficient technical ability, organizational, quality assurance and customer service skills for both Internal and External Customers to log and update confidential files (ex: customer addresses and financial information) through mail, email, scanning, copying and faxes
• Occasionally help with reception reservist coverage and multi-line phone coverage for customer questions about payments, law documents, and court hearing dates

My Office Assistant position includes the duties of being a Court Runner for external customers, and a Mail Courier for internal customers. Through extensive knowledge of how the many different departments work together in the Department of Child Support, I am able to effectively route confidential documents to respective teams at a high level of speed and proficiency.

• Help prospective and current clients understand the benefits of regular massage, skin care and stretch.
• Created and maintained relationships with clients and connected them with retail products that improve, enhance, and extend the positive impact of the services they receive.
• Met and exceeded sales revenue and booking goals and overall objectives while demonstrating exceptional customer service.
• Make and confirm reservations and keep records of room availability and guests' accounts using Meevo.

• Provided facility tours to prospective members and shared information of membership options while demonstrating exceptional customer service.
• Maintained knowledge of and applied membership and guest services policies and procedures.
• Exhibited excellent judgement, decision making, and strategic thinking skills.
• Maintained a sanitary environment for members, guests, and employees by regular cleaning of front desk and various equipment areas throughout the facility.

• Received and processed stock into inventory management system.
• Worked both independently with minimal supervision and collaboratively in team environments.
• Verified all items received to items ordered for accuracy.
• Followed set safety procedures and guidelines to maximize personal safety.

• First female Disk Jockey from the USA to have a monthly residency.
• Curated music for monthly streaming performances.
• Informed listeners and fans about engagement with both the mobile app and website during performances and on social media.
• Created social media content such as stream playbacks and playlists to improve promotion.
• Worked closely with show director on improving my talents.

• Met and exceeded sales revenue and booking goals and overall objectives while demonstrating exceptional customer service.
• Created and nurtured relationships with business partners (ex: Halcyon SF) and executed demo booths for seasonal and marketing-driven experiences and events.
• Operated and troubleshot personal computer and retail equipment while staying informed and relevant on trends, market dynamics and competitors.
• Represented organization's brand well and carried sense of organization's mission through each interaction.

• Demonstrated exceptional customer service during membership inquiries at the front desk, facility tours and via phone and email.
• Met and exceeded profit goals and showed proficiency in structured and metric driven environment.
• Maintained knowledge about programs, processes, lead and contact records as per company standards.
• Represented organization's brand well and carried sense of organization's mission through each interaction.