Quianna Smith

Production-driven business professional, successful in fast-paced environments adept at maintaining detailed records. Effective communication skills with a proactive, public service attitude. Highly receptive to customers' needs and adept in diplomatically resolving grievances or complaints. Expert in postal operations, arrange incoming and outgoing shipments, Machine Metering, High-speed copier, Lamination and Shipping and Receiving processes. Strong organizational skills and proficient in effective communication via phone, written and email correspondence. Working knowledge of Microsoft Excel, Outlook, Access and Word, for effective data management, customer relations and correspondence. Newly developed skill set in debt collections, able to accurately use skip-tracing tools to locate and verify debtor for delinquent accounts. Proven success in acquiring full payments and setting payment plans for short-term repayment of debts. Able to negotiate settlements for payment in full. Independent worker with proven time management skill set and highly productive in executing a task at hand.