Quiauna Armstrong
Laurel,Maryland
Summary
A personable and dedicated customer service representative with extensive experience in customer relations. Works hard to be a solid team player with an upbeat attitude, and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Blo Bomb Dry Bar
2022.07 - 2024.06
- Company Overview: Remote
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service requests via phone support, email support, and live chat when needed
- Documented customer correspondence in CRM to track requests, problems, and solutions
- Properly diagnosed customer needs and proactively educated them about feature and benefits of company services
- Guided customers through troubleshooting, navigating the company website/mobile app
- Assisted customers by providing confirmations, answering questions and offering general information
- Remote
Customer Service Specialist
Cherry Blow Dry Bar
2015.01 - 2022.07
- Company Overview: Arlington VA
- Cross trained in multiple areas to know all the company needs and trained new employees
- Analyzed and updated necessary changes to Sales Force software
- Processed customer service requests via phone support and email
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Audited internal data and process to identify and manage initiatives, improving business performance
- Recommended metrics and models based on observed trends
- Worked with internal teams to understand business needs and changing strategies
- Arlington VA
Education
Cosmetology License -
Paul Mitchell
Tysons Corner, VA03.2013
High School Diploma -
T.C. Williams
Alexandria, VA06.2010
Skills
- Efficient and Detail-Oriented
- Sales
- Supervisory Experience
- Email Support
- CRM Software
- Billing
- Sales Force
- Order and Refund Processing
- Call Documentation
- Creative Problem Solving
- Live Chat Support
- Microsoft Office
References
Available Upon Request
Timeline
Customer Service Manager
Blo Bomb Dry Bar
2022.07 - 2024.06
Customer Service Specialist
Cherry Blow Dry Bar
2015.01 - 2022.07
Cosmetology License -
Paul Mitchell
High School Diploma -
T.C. Williams
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