Quick JohnHenry
Cleveland,TX
Summary
Resourceful Project Manager with 10 years of expertise in telephony & network technologies, Focused Project Manager adept at planning, directing, and maintaining continuous operations in various departments. Experienced in directing multiple teams while simultaneously driving to meet a common goal. Applying a creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training, and empowering the team to excel in performance.
Professional Project Manager with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
21
21
years of professional experience
Work History
Project Manager
Verizon
05.2012 - Current
- Manages large complex network projects using approved project management methodologies
- Responsible for planning, execution, and completion of assigned projects
- Typically manages multiple projects at a time
- Manages both internal and external resources
- Interfaces with all levels of management
- Bachelor's degree preferred
- 10+ years of progressive project management experience preferred
- Identify and implement improvements to the deployment processes.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Maintained open communication by presenting regular updates on project status to Key personnel
Coord-Tech Support I
Verizon Wireless
12.2010 - 05.2012
- Provide exceptional customer service and technical support for internal and external voice and data product customers
- Troubleshoot hardware and software issues and identify network/applications issues
- Provide detailed information on how to set up/configure data and voice products
- Verify provisioning and diagnose device or Network issues
- Trouble shoot for PC
- Operating systems, specifically Device Manager and TCP/IP configuration
- Use various administrative department tools and online resources for customer resolution
- Use trouble ticket system for tracking customer interactions and problem resolution
- Evaluate customers concerns and resolve problems to customer satisfaction
- Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function
- Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.
Communications Specialist
US Navy
09.1987 - 01.1997
Education
Bachelor of Science - Business Administration And Management
WGU
AustinSkills
- Project Management
- Multi-Unit Operations Management
- Project Planning
- New Product Introduction Strategies
- Agile Methodology
- Cross-Functional Collaboration
- Timely Project Completion
Timeline
Project Manager
Verizon
05.2012 - Current
Coord-Tech Support I
Verizon Wireless
12.2010 - 05.2012
Communications Specialist
US Navy
09.1987 - 01.1997
Bachelor of Science - Business Administration And Management
WGU
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