Quientez Wilcox
Clarksville,TN
Summary
I am seeking a full-time position in a dynamic environment that offers greater challenges, enhanced benefits for my family, and opportunities to contribute to the company's growth, efficiency, and overall success. I am a hardworking, energetic, and reliable professional with a strong work ethic and a commitment to excellence. Recognized for my ability to take on additional responsibilities, adapt to new challenges, and solve problems effectively, I thrive in fast-paced environments and am dedicated to driving productivity, teamwork, and customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Aloft Nashville West End
05.2025 - 02.2026
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front Desk/Night Auditor
Hilton
05.2020 - 04.2025
- Greeted and welcomed visitors, creating a positive and professional first impression.
- Managed a multi-line phone system, answering and directing calls efficiently.
- Scheduled appointments and coordinated conference room bookings to optimize availability.
- Handled incoming and outgoing mail, including managing courier services.
- Maintained a clean and organized reception area to uphold a professional environment.
- Responded to customer inquiries and directed them to the appropriate departments for assistance.
Demand Flow Specialist
Trane Technologies
04.2014 - 03.2019
- Oversaw and led the completion of 823 water tests, ensuring precision and efficiency.
- Directed and motivated a team to consistently achieve and exceed daily testing goals.
- Played a key role in boosting customer satisfaction by 10% in 2018, as reflected in customer survey results.
Customer Service Representative (AT&T)
Converges
10.2011 - 02.2014
- Managed inbound and outbound calls for AT&T tech support, providing effective troubleshooting and customer assistance.
Package Handler (Seasonal)
UPS
11.2009 - 09.2011
- Sorted and prepared packages for delivery, ensuring accuracy and efficiency.
- Operated heavy machinery, including forklifts, to transport and organize materials safely.
Education
Associate of Science - Fashion Design
American Intercontinental University
Atlanta, GA05-2009
Diploma - undefined
Clarksville High School
Clarksville, TN05-2006
Skills
Clear communication skills
Cashier management
Ability to analyze reports
Deep knowledge in PowerPoint
Patience
MS Word
Well organized
Inventory control
Customer service
Sales
Certification
Driver's License
Languages
Spanish
Full Professional
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Front Desk Receptionist
Aloft Nashville West End
05.2025 - 02.2026
Front Desk/Night Auditor
Hilton
05.2020 - 04.2025
Demand Flow Specialist
Trane Technologies
04.2014 - 03.2019
Customer Service Representative (AT&T)
Converges
10.2011 - 02.2014
Package Handler (Seasonal)
UPS
11.2009 - 09.2011
Diploma - undefined
Clarksville High School
Associate of Science - Fashion Design
American Intercontinental University