Johannie Merced
ORLANDO,FL
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.
Overview
28
28
years of professional experience
Work History
Front Desk Receptionist
Greater Orlando Psychiatric Associates
10.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Rental Sales Agent /Customer Service Representative
Avis Budget Group
09.2018 - 05.2021
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service.
ADMINISTRATOR
ROMAN GOMERA Y ALINEAMIENTO
03.2016 - 09.2017
- Correctly calculated inventory and ordered appropriate supplies.
- Led and directed team members on effective methods, operations and procedures.
- Assigned appropriate manufacturing supervisor, assembler and operator duties.
- Assigned appropriate manufacturing supervisor, assembler and operator duties.
GENERAL MANAGER
ALLIED CAR & TRUCK RENTAL
12.2002 - 03.2016
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Created new revenue streams through trainings.
- Developed and rolled out new policies.
- Exceeded company objectives with growth revenue.
- Hired and trained 50% of staff.
- Spearheaded cross-functional initiative to achieve administrative goals.
SUPERVISOR
FAULDING PHARMACEUTICAL
05.1996 - 02.2002
- Assigned appropriate manufacturing supervisor, assembler and operator duties.
- Recommended and executed quality improvements for production and product quality.
- Met aggressive production and safety goals while minimizing equipment downtime.
- Drove daily production activities with effective communication and leadership.
- Successfully managed production activities so all orders were shipped on time.
- Managed documentation of and training on production procedures and work instructions.
- Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
- Determined suitable crewing requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
Education
Bachelor of Science - Biology
Interamerican University of Puerto Rico
San German, PRSkills
- Team leadership
- Process improvements
- Proactive mindset
- Persuasive communication style
- Leadership experience
- Decision-making ability
- New business development
- Clear communication skills
Timeline
Front Desk Receptionist
Greater Orlando Psychiatric Associates
10.2023 - Current
Rental Sales Agent /Customer Service Representative
Avis Budget Group
09.2018 - 05.2021
ADMINISTRATOR
ROMAN GOMERA Y ALINEAMIENTO
03.2016 - 09.2017
GENERAL MANAGER
ALLIED CAR & TRUCK RENTAL
12.2002 - 03.2016
SUPERVISOR
FAULDING PHARMACEUTICAL
05.1996 - 02.2002
Bachelor of Science - Biology
Interamerican University of Puerto Rico
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