Quillan Lumbert
Sparta,MI
Summary
Dynamic and dependable professional with experience as a QA Automation Engineer at Gartner Inc. Proven problem-solver skilled in developing automated test scripts and enhancing software quality. Recognized for exceptional customer service and effective communication, consistently delivering results in fast-paced environments while maintaining a positive attitude.
Overview
15
15
years of professional experience
Work History
Delivery Driver
DoorDash
12.2022 - Current
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered orders to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Jimmy John's
04.2014 - 03.2020
- Delivered orders to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Answered common customer questions, accepted payments and completed in shop orders when not on a delivery.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
QA Automation Engineer
Gartner Inc
06.2011 - 10.2013
- Developed and maintained defect databases for known issues.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Incorporated delivery requirements into planning of testing schedules.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Built automated test scripts to handle repetitive software testing work.
- Advised developers on problems with databases, performance and other issues.
- Kept scripts and test cases updated with current requirements.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Tier 1 Technical Support Representative
Mediacom Cable
11.2010 - 08.2011
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
Education
Associate of Science - Network And System Administration
Harrison College
INSkills
- Verbal and written communication
- Adaptability and flexibility
- Point-of-sale system
- Payment collection
- Problem-solving
- Time management skills
- Attention to detail
- Positive attitude
- Dependable and reliable
- Customer interaction
- Multitasking and organization
- Customer service
Languages
Japanese
Elementary
Timeline
Delivery Driver
DoorDash
12.2022 - Current
Delivery Driver
Jimmy John's
04.2014 - 03.2020
QA Automation Engineer
Gartner Inc
06.2011 - 10.2013
Tier 1 Technical Support Representative
Mediacom Cable
11.2010 - 08.2011
Associate of Science - Network And System Administration
Harrison College