Quinchele Vaughn
Missouri City
Summary
Resilient and focused health professional. Dedicated, compassionate, and heavily involved in patient care administration. Excels at identifying patient needs and concerns to improve engagement strategies and overall service.
Maintains the highest standards of ethics, professionalism, and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
10
10
years of professional experience
Work History
Senior Patient Liaison
Harris Health System
05.2022 - Current
- Identifies concerns and works with the leadership team on behalf of the patient to investigate and resolve identified issues
- Follows up with patients/families as necessary to assess the resolution of issues
- Receives feedback from the patient population served; analyzes the feedback with appropriate service department involvement, according to the HM grievance policy and appropriate regulatory guidelines
- Documents results of patient interviews, obstacles to the delivery of services, grievances, complaints, and compliments in the appropriate database
- When appropriate, initiates corrective action and send it to unit management for investigation and resolution
- Receives escalations of complaints or conflict with the interests of patients, families, physicians, and other interprofessional healthcare team members
- Drives department service standards and activities to improve department score for patient satisfaction, through role modeling and fostering accountability
- Serves as the subject matter expert and communication liaison, role modeling the use of efficient and effective communication, which includes active listening and teaching, establishing and maintaining a team environment, and including the patient and family as a part of the team regarding their plan of care.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Educated patients and families on healthcare options and financial support resources.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
Senior Public Health Investigator, HIV/STD & Viral
City Of Houston Health Department
09.2018 - 07.2021
- Conducts confidential interviews and investigations of patients diagnosed with or suspected of being at high-risk for HIV and/or STD infections
- Performs field investigations to locate patients who have or are suspected of having a communicable disease and motivates them to seek appropriate treatment and medical follow-up
- Manage client case databases in THISIS, EPIC, Accurint to meet state regulations
- Protects, maintains, and ensures client confidentiality according to HIPPA regulations and other HHD policies and procedures according to work classification.
- Recorded and compiled accurate records and communicated summaries of test results.
- Educated healthcare workers, patients and public about infectious and communicable disease transmission and prevention.
- Maintained data, reporting and quality assurance standards throughout investigations.
- Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources.
- Assisted clients in enrolling and re-engaging in appropriate medical care.
- Assessed and responded to individual and community health education needs.
Surveillance Investigator, Epidemiology
City of Houston, Department
09.2018 - 07.2021
- Epidemiology
- Maintain successful relationships with assigned providers, facilities, committees, task forces, and other key stakeholders to encourage timely and accurate disease reporting; effectively engages community partners to promote public health collaborations
- Initiate and document reports for public health follow-up
- Initiate various program case reports and field records to conduct investigations of STDs under surveillance
- Investigative activities include provider and laboratory follow-up, use of databases, including Houston EPIC, HCHD EPIC, Thisis/Maven, Centricity, and Accurint and serving as a liaison to community based organizations to assess health status and address issues that influence disease prevention and control
- Document and enter notes from public health follow-up investigations and activities into STD Program Database
Surveillance Investigator
A1 Personnel, City Of Houston Health Department
05.2017 - 12.2017
- Bureau of HIV/STD & Viral Hepatitis Prevention
- Provide direct client service to individuals that are diagnosed with a communicable disease or at risk of a communicable disease
- Engage clients through confidential telephonic communications, home visitation, and other creative means to ensure contact and engagement
- Link and refer clients to agencies in other supporting agencies that will ensure serve them effectively and efficiently
- Established and optimized bureau procedures to meet changing requirements.
- Interacted well with patients to build connections and nurture relationships.
Transportation Security Officer
Transportation Security Administration
05.2015 - 09.2016
- Facilitated the screening process for over 10,000 passengers daily to ensure safety and security
- Evaluated and adjusted the continuity of flow for optimal transition of passengers
- Maintaining an exceptionally safe and consumer friendly environment
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Conducted regular patrols of key areas to spot and control security concerns.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
Senior Clerk
A1 Personnel, City Of Houston Health Department
03.2014 - 05.2015
- Conducted routine audits for over 5,000 immunization clients to ensure accuracy and compliance
- Maintained immunization database and supported multiple application modifications
- Provided clients to direct linkage services
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
- Interacted with clients by phone, email, or in-person to provide information.
Education
Bachelor of Science - Criminal Justice
University of Houston
Houston, TX05.2012
Associate of Arts - Criminal Justice
Houston Community College
Stafford, TX05.2010
Pharmacy Technician Certificate -
Houston Community College
Houston, TX08.2009
Skills
- Problem-Solving
- Community Health Knowledge
- Data Entry Proficiency
- Electronic Systems
- EMR Systems
- Public Speaking
- Strong Oral and Written Communication Skills
- Analytical Thinking
- Patient Advocacy
- Public Health Education
Timeline
Senior Patient Liaison
Harris Health System
05.2022 - Current
Senior Public Health Investigator, HIV/STD & Viral
City Of Houston Health Department
09.2018 - 07.2021
Surveillance Investigator, Epidemiology
City of Houston, Department
09.2018 - 07.2021
Surveillance Investigator
A1 Personnel, City Of Houston Health Department
05.2017 - 12.2017
Transportation Security Officer
Transportation Security Administration
05.2015 - 09.2016
Senior Clerk
A1 Personnel, City Of Houston Health Department
03.2014 - 05.2015
Bachelor of Science - Criminal Justice
University of Houston
Associate of Arts - Criminal Justice
Houston Community College
Pharmacy Technician Certificate -
Houston Community College
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