Tawanna Petty
Houston,TX
Summary
Detail-oriented team player with over 16 years of experience in the multifamily industry, I am able to develop, lead, and manage a high performing cohesive team, including leasing, research, outreach, customers service, maintenance and management personnel, in order to maximize their engagement and minimize turnover. I represent a good role model by demonstrating honesty, moral integrity, and ethical conduct with experience in a fast-paced, high-energy, and rapid growth environment.
Strong focused towards improving the quality of life through communications and cooperation with local government.
Overview
22
22
years of professional experience
Work History
HIV Counselor
Harris Health System, Thomas Street Health Center
Houston, TX
01.2013 - 05.2020
- Conducts rapid HIV test and provide HIV/STI prevention strategies to patients.
- Provides linkage to care by scheduling follow-up appointments for confirmatory tests and counseling.
- Ensures reactive patients documents are completed and accurate for health department reporting.
- Links recently newly HIV diagnosed and incarcerated individuals serving at Harris County Jail facilities to care.
- Follow-up with new HIV diagnosis to ensure medical care is being obtained.
- Links HIV- positive out of county residence to medical homes like Thomas Street Health Center and manages other specialty referrals.
- Oversees the management of transportation services for service linkage and case management services at Thomas Street Health Center including METRO bus passes and cab vouchers distributed to Harris Health by Harris County Public Health & Environmental Services, Ryan White Part A Grant Funding Agency.
- Serves as Harris Health representative at SIRR of Houston (Serving the Incarcerated & Recently Released) and other community service meetings.
- Developed and maintain successful working relationships with Ryan White grantor offices, community-based organizations, county agencies and other community service providers in Houston/Harris County
Responsible for conducting client outreach, intake, referrals, and case documentation in English & Spanish. - Train newly hired HIV counselors
Adherence Counselor
Harris Health System, Thomas Street Health Center
01.2013 - 01.2017
- Implementation of Pre-exposure Prophylaxis (PrEP) with Dr.Charlene Flash
- Developed and assisted with the implementation policies and procedures for PrEP Team
- Topics included knowledge of PrEP screening and prescribing guidelines
- Reviewed skills needed to implement PrEP in one’s practice, and challenges anticipated
- Ensure clients was negative by HIV Ora Quick testing
- Educated client of knowledge of Truvada
- Counsel around sexual risk behavior, and Home for Pre-Exposure HIV risk assessment
- Documented and Monitored medication dispense on database in excel
- Updated the spreadsheet and produce a report, used by the center and upper management, to review monthly productivity and address areas of concern.
Risk Reduction Educator
Center for Disease Control & Prevention, Thomas Street Health Center
Houston, TX
01.2011 - 01.2014
- Coordinates study enrollment process: pre-procedure testing, patient contenting, medication review, randomization process, patient education.
- Coordinate HIV/AIDS grant funded programs among Harris Health System's hospitals, community health center, and Thomas Street Clinic, including responsibility for Ryan White grants and contracts under Part A , C, Dand SPNA and City of Houston.
- Screen patients to determine study eligibility.
- Conducts initial and follow-up contact with participants for continued data acquisition.
- Helped clients find Housing Opportunities for persons with AIDS(HOPWA).and State Services grant funding for provision of HIV services in Amarillo, Lubbock, Permian Basin, and El Paso HIV Service Delivery Areas (HSDA).
- Acts as liaison for all study participants between facility and physician.
- Retrieves data report from statistician, review data, and correct inaccuracies.
Coordinator
Harris Health System - Ben Taub General Hospital
Houston, TX
08.2004 - 01.2011
- Develops implementation strategies for quality management projects and ongoing system and process improvement efforts.
- Work in union with all staff to meet and exceed the expectations of clients, customers(internal and external). Works closely with Houston EMA CQM staff to ensure compliance. Ensures compliance with all regulatory standards(RWGA(Parts A,C.D),Joint Commission, CAP, TDHS, CMS,DNV)
- Assist in the development of action plans to address internal opportunities for improvement with all level of stakeholders.
- Evaluated training feedback, recommend, and implemented changes/actions to improve delivery straggles as well as training experience.
Leasing Consultant
Pine Of Westbury Apartments
05.2002 - 01.2004
- Creates friendly and welcoming environment for potential residence by providing refreshments and cleaning and opening model units for tours.
- Accompanied prospective clients to property sites to discuss property features, leasing rates, specials and terms.
- Acquired new rental leads independently as well as from broker- generated leads.
- Screen rental leads and located listings that best match individuals needs.
- Scheduled prospective tenant property visits and showings.
- Collected feedback after tours to learn clients preferences.
- Maintain regular communication with clients about application status.
- Boost yearly sales 25% by actively generating and converting leads.
- Maintain occupancy rate at level of 93% at minimum.
- Performed rental property price analyst for new clients using resources and software.
- Ensured applications are completed properly by prospective tenants reviewed leasing contracts with tenants and explained laws and rules according to TAA lease contracts.
- Maintain confidentility of all documents of new and existing customers for future business purposes.
- Conducted background checks, employment verification and rental history prior to sealing any contracts.
- Handle client services request and correspondence with maintenance personnel to take care of all requested before tenants moved in.
- Assist in monitoring renewals as well as distributions and follow up on renewal notices.
- Assisted billing staff in processing assessments and delinquent notices.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated appointments to show marketed properties.
- Verified tenant incomes and other information before accepting lease applications.
- Kept properties in compliance with local, state and federal regulations.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Opened and closed location and assisted management with shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Science - Psychology
Skills
- Proficient in
- Microsoft Office Suite, Word, Excel, and Power-Point
- Medical Terminology; Brief Screen Phone Interviewing and various other interviewing techniques
- Program Operations
- Patient Record Confidentiality
- Quality Patient Care
- Staff Counseling
- Patient Intakes
- Crisis Situations
- Project Requirements
- Interdisciplinary Care
Languages
Spanish
Native or Bilingual
Timeline
HIV Counselor - Harris Health System, Thomas Street Health Center
01.2013 - 05.2020
Adherence Counselor - Harris Health System, Thomas Street Health Center
01.2013 - 01.2017
Risk Reduction Educator - Center for Disease Control & Prevention, Thomas Street Health Center
01.2011 - 01.2014
Coordinator - Harris Health System - Ben Taub General Hospital
08.2004 - 01.2011
Leasing Consultant - Pine Of Westbury Apartments
05.2002 - 01.2004
Liberty University - Bachelor of Science, Psychology
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