QUINCY ALEXANDRO WALDEN
Hyatt Place
Temecula,CA
18
years of professional experience
Directed hotel operations with a focus on achieving performance objectives that enhance business revenue and optimize guest and staff satisfaction.
Work History
General Manager
2 Years 3 Months- Analyzed market trends to adjust pricing strategies and improve competitive positioning.
- Led cross-departmental collaboration to enhance service delivery and operational workflows.
- Monitored financial performance metrics, driving cost reductions while maintaining service standards.
- Executed policy changes that improved compliance with health and safety regulations across properties.
Assistant General Manager
1 Year 7 Months- Led operational initiatives to enhance guest satisfaction and streamline service delivery.
- Developed training programs for staff to improve performance and service consistency.
- Implemented cost control measures that optimized budget management across departments.
- Analyzed guest feedback to drive improvements in facilities and services offered.
Housekeeping Manager
2 Years 8 Months- Managed daily operations of housekeeping department, ensuring efficient workflow and high-quality standards.
- Developed and implemented training programs for housekeeping staff to enhance performance and service quality.
- Conducted regular inspections of guest rooms and public areas, maintaining compliance with cleanliness and safety protocols.
- Collaborated with front desk management to address guest feedback and improve overall satisfaction rates.
Guest Service Representative
1 Year 5 Months- Provided exceptional customer service by addressing guest inquiries and resolving issues efficiently.
- Facilitated smooth check-in and check-out processes, ensuring timely service for all guests.
- Maintained accurate records of guest reservations and billing information utilizing property management systems.
- Assisted in training new staff on company policies and procedures to enhance team performance.
General Manager
2 Years 6 Months- Directed daily operations to enhance guest satisfaction and operational efficiency.
- Implemented strategic initiatives to optimize revenue management and occupancy rates.
- Oversaw staff training programs, fostering a culture of excellence and service quality.
- Developed and maintained relationships with key vendors to streamline supply chain processes.
Assistant General Manager
2 YearsOffice Manager
6 MonthsGuest Service Representative
4 Years 1 MonthEducation
Diploma
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Accomplishments
- Overturn closure of hotel and developed to top performing hotel.
Timeline
General Manager
Hyatt Place
05.2023 - 08.2025Read More
Assistant General Manager
Hyatt Place
10.2021 - 05.2023Read More
Housekeeping Manager
Hyatt Place
02.2019 - 10.2021Read More
Guest Service Representative
Hyatt Place
09.2017 - 02.2019Read More
General Manager
Extended Stay America
07.2014 - 01.2017Read More
Assistant General Manager
Extended Stay America
07.2012 - 07.2014Read More
Office Manager
Catapult Consultants, LLC
08.2011 - 02.2012Read More
Guest Service Representative
Extended Stay America
04.2007 - 05.2011Read More
Grossmont High School
Diploma
Read More
GENERAL MANAGER EXPERIENCE
- Implemented marketing activities for hotel that resulted in higher occupancy versus competitors.
- Responsible for the preparation of hotel budgets and ensure purchases are within the budget.
- P & L management achieved profitability through revenue growth and cost control.
- Exceeded company year over year goals resulting in bonus payouts.
- Successfully resolved aging accounts receivable issues resulting in no bad debit write offs.
- Monitored monthly inventory of supplies and equipment and ensured that day to day purchases made are within budget and with approved vendors.
- Staff Engagement
- Conducted coaching/counseling sessions, performance evaluations, discipline documents, and terminations.
- Demonstrated ability to recruit, hire, and train a highly motivated team.
- Ensure associates at the property are driving the Company initiatives.
- Positively reinforcing successful performance, and giving respectful and encouraging support.
- Customer Satisfaction
- Communicated with existing and perspective clients to establish strong professional relationships.
- Handle escalated guest service issues. Resolved guest issues and determines necessity to escalate to Regional Manager or Corporate Guest Service Manager.
- Provide relief or back-up duties as needed including front desk coverage per company standards, when needed to ensure optimum operation of hotel.