Quincy Falker

• Transitioned from senior consultant role with VIVA USA to leading enhancement of Fiserv's proprietary Business Intelligence Executive Dashboard, a critical tool for C-Suite executives and portfolio managers.
• Analyzed business needs, defined requirements, and developed solutions using Postman, SQL, and Power BI, ensuring alignment with stakeholder processes.
• Led UAT testing cycles, including the development of test scripts and implementation schedules.
• Managed data sources from platforms such as Workday, SAP, SharePoint, ServiceNow, and Power BI, driving data quality improvements and resolving issues.
• Indirectly managed a cross-functional team of 14, prioritizing and assigning work in JIRA, and coordinating with offshore resources to meet project deadlines.

• Led implementation of cloud-based TMS system on AWS, streamlining operations across the company.
• Standardized pricing structures and negotiated multi-national agreements, resulting in over $20 million in sales.
• Fostered company growth, significantly increasing the valuation by over 65%.

Led a diverse portfolio of projects over eight years, including ERP implementations, system automation, process improvements, and platform development. Skilled in managing projects using PMBOK, Waterfall, Agile, and MVP methodologies, with experience in both large-scale implementations and small-scale enhancements. Adept at balancing multiple projects and competing priorities to deliver successful outcomes.

Summary of Projects

Serta Simmons Bedding Company
PMO Analyst

• Played a key role in transitioning the IT department to ITIL practices, alleviating workloads across Tier 1-3 projects.
• Implemented prioritization processes, reducing backlogs and improving success rates by 87%.

CIOX Health
Project Manager – Commissions & Bonus

• Managed integration of commissions processes post-acquisition, identifying and rectifying $11 million in erroneous payouts.

NewPoint Media Group
Lead Consultant

• Led the transition of NPMG's product suite to an online base, implementing DOMO for business intelligence and executive dashboard reporting.

Scientific Games
Business Reporting Analyst

• Conducted a full-scale analysis and consolidation of reporting environments, reducing the report footprint by over 66%.

Official Payments
Business Analyst Consultant

• Redesigned account reconciliation process, reducing the close time by 50% and achieving a 100% reconciliation rate.

Over five years, managed a diverse range of projects, consistently applying Six Sigma methodologies to optimize processes and improve project performance. Focused on identifying inefficiencies and implementing data-driven solutions that resulted in measurable improvements in quality, productivity, and overall project success. Demonstrated expertise in streamlining workflows, reducing costs, and delivering projects on time and within scope, contributing to the organization's strategic objectives.

Summary of Projects

Southwest Airlines (SWA)
Lead Consultant

• Assisted in transitioning AirTran Airways' applications to SWA platforms, contributing to the project planning and UAT scripting.

Coca-Cola Company
Project Manager – HR Business Intelligence

• Supported the migration of clients to Tier 1 and Tier 0 platforms, saving 2500 work hours and enhancing reporting standards.

H.C. Brill
Manager, Business Reporting & Analysis

• Audited and improved the commission process, significantly reducing errors and improving data integrity.