Quincy Ingram
Poughkeepsie
Summary
Diligent Retail Manager with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
13
13
years of professional experience
Work History
Store Manager
AT&T
US
10.2017 - 01.2021
- Boosted sales by 65% by cultivating customer rapport and delivering superior customer service
- Conducted financial analysis to support contract negotiations and informed product investment decisions
- Hired and onboarded team members to meet immediate and expected demand
- Built and nurtured relationships with community organizations as corporate representative at meetings and events
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Oversaw all inventory management through cycle counts, audits and shrinkage control
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Prepared financial analysis for contract negotiations and product investment decisions
- Managed inventory levels by ordering stock, tracking sales trends, and adjusting orders.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events
Sales Associate
RadioShack
Briarcliff Manor, NY
05.2013 - 08.2015
- Delivered exceptional customer service, enhancing overall shopping experience and fostering repeat business.
- Assisted customers in product selection, demonstrating in-depth knowledge of electronics and accessories.
- Managed inventory levels, ensuring optimal stock availability and minimizing excess merchandise.
- Trained new sales associates on operational procedures and customer engagement strategies.
- Processed sales transactions efficiently, utilizing point-of-sale systems for accurate record-keeping.
- Collaborated with team members to achieve daily sales goals and improve customer service standards.
Civil Engineering
United States Air Force
US
02.2021 - 03.2024
- Mastered drafting, surveying, and construction management to ensure project compliance and quality
- Determine requirements and direct operations and repairs of facility and utility systems
- Assisted in planning and executing combat operations in various environments.
- Maintain emergency response force to cope with enemy attacks, major accidents and natural disasters
- Determined requirements and directed operations and repairs of facility and utility systems to maintain functionality and safety
- Managed safe disposal processes for conventional, nuclear, and chemical biological weapons.
Manufacture Employee/ Transfer Supervisor
HPI Canna
Poughkeepsie, US
08.2024 - Current
- Investigated and resolved deviations and problems related to label and packaging inventories; communicated quality issues to appropriate personnel.
- Process, organize, package, and label, cannabis products in preparation for distribution to retail sites including, flower, disposable pens, carts and edibles.
- Investigate and assist in the resolution of deviations and problems related to label and packaging inventories; communicate all deviations or quality problems to the appropriate personnel.
- Developed standard operating procedures and batch records to improve documentation and traceability of tasks.
- Trained new employees in manufacturing and provided daily coaching to team members in Finnish goods department.
- Conducted daily safety inspections of workstations and reported any potential hazards to management.
- Assisted in troubleshooting issues that arose during the manufacturing process.
- Ensured compliance with applicable regulations related to health, safety, or environmental standards.
- Coordinated activities between different departments involved in the production process.
- Contribute to the development of standard operating procedures, batch records, equipment registers and other documents related to the history or traceability of tasks performed, as well as to the realization of special projects.
- Supported compliance efforts for OCM employees
- Assisted with new systems, processes, or procedures related to regulatory compliance.
Manager of Operations
JAE Westchester Courier
US
11.2016 - 02.2021
- Streamlined subcontractor scheduling systems for civil engineering projects, enhancing overall project execution.
- Drafted detailed designs for civil engineering projects using specialized software to ensure precision and compliance.
- Streamlined daily operations to enhance service delivery and customer satisfaction.
- Implemented process improvements that reduced operational delays and increased efficiency.
- Led cross-functional teams to optimize logistics and distribution strategies.
Education
Associates Degree - Criminal Justice
Herkimer County College
Herkimer, NY05.2013
Skills
- Metric system
- Staff management
- Customer service
- Attention to detail
- Complex Problem-solving
- Inventory control
- Training and mentoring
- Data analytics
- Statistical process control
- Safety compliance
- Manufacturing software
- Defects identification
- Forklift operation
- OSHA guidelines
- cGMP compliance
- Quality control
- Employee training
- Cross-department coordination
- Effective communication
- Computer-aided design
Timeline
Manufacture Employee/ Transfer Supervisor
HPI Canna
08.2024 - Current
Civil Engineering
United States Air Force
02.2021 - 03.2024
Store Manager
AT&T
10.2017 - 01.2021
Manager of Operations
JAE Westchester Courier
11.2016 - 02.2021
Sales Associate
RadioShack
05.2013 - 08.2015
Associates Degree - Criminal Justice
Herkimer County College