Quincy Jacobs
West Melbourne,FL
Summary
I am a hard working and dedicated individual. I am always looking for every opportunity to learn more and progress forward in anything i do wether that be at work or in my many hobbies. Once I achieve my next goal I always make sure to teach and bring up the next person, My on the job and off the jobs skills are something I always try to improve on and I will always strive to improve upon them. I know that no matter who I am with or what job I am fulfilling I will always do it with the best of my abilities and with best attitude I can have.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Publix Full Timer
Publix
Melbourne, FL
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Manager
Taco Bell
Riverside, NJ
01.2019 - 05.2024
- Oversaw daily operations to ensure efficient service and quality standards.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented process improvements that streamlined workflows and reduced wait times.
- Analyzed sales data to identify trends and adjust staffing accordingly.
- Managed inventory levels, ensuring optimal stock for peak service periods.
- Developed promotional strategies that increased store traffic and revenue.
- Coordinated scheduling to optimize labor costs while maintaining service excellence.
- Fostered a positive work environment through effective communication and team-building activities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Shift Manager
Toys"R"Us
Valdosta, GA
02.2017 - 03.2018
- Supervised daily operations to ensure efficient store management and optimal customer service.
- Trained and mentored new staff on company policies and best practices for customer engagement.
- Implemented inventory control procedures, enhancing product availability and reducing stock discrepancies.
- Coordinated team schedules to align with peak shopping hours, improving overall workflow efficiency.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping environment.
- Collaborated with upper management on operational strategies to drive store performance improvements.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
Some College (No Degree) - Biology
Valdosta State University
Valdosta, GAHigh School Diploma -
Lenope Highschool
Medford, NJ06-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organization and time management
Certification
- ServSafe Certified
Timeline
Publix Full Timer
Publix
05.2024 - Current
Manager
Taco Bell
01.2019 - 05.2024
Shift Manager
Toys"R"Us
02.2017 - 03.2018
Some College (No Degree) - Biology
Valdosta State University
High School Diploma -
Lenope Highschool