Quincy M. Taylor
Dallas,TX
Work Preference
Summary
To obtain a Management position with a dynamic corporation where I can use my energy and skills to develop, motivate, lead and encourage employee productivity. I am seeking supervisor responsibility with an organization where my demonstrated skills in customer service, leadership, team building and communication can be translated into improved airport operations.
Deadline-oriented Ramp Agent with experience in commercial aviation industry at large hub airport. Polished and efficient with desirable communication skills. Lifts up to 100 pounds and adheres to commercial airline protocols.
Deadline-oriented Ramp Agent with experience in commercial aviation industry at large hub airport. Polished and efficient with desirable communication skills. Lifts up to 90 pounds and adheres to commercial airline protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ramp Agent
GAT (Airline Ground Support)
04.2023 - 03.2025
- Guiding and Assisting with the parking of aircrafts
- Loading and unloading luggage and cargo from airplanes
- Performing cabin maintenance tasks
- Assisting passengers with special needs
- Safely guiding planes into and out of airport gates
- Directing and orienting new team members with ramp operations
- Ensuring that all Ramp safety measures are followed per company protocol
Ramp Agent
American Airlines
10.2022 - 03.2023
- Guided and assisted with the parking of aircrafts
- Loaded and unloading luggage and cargo from airplanes
- Performed cabin maintenance tasks
- Assisted passengers with special needs
- Safely guided planes into and out of airport gates
- Provided ground support services to the American Airlines Aircrafts
Housekeeping aide/ Houseman
Courtyard by Marriott
06.2022 - 10.2022
- Assisted housekeeping department to clean common areas
- Repaired and replaced malfunctioned units and furniture within the hotel assisted with guest's requests and inquiries, and coordinating and collaborating with other personnel for concerns and guests' assistance.
- Monitored for hotel maintenance problems, safety hazards, per company policy
Barback
Shamrock Sports Bar
10.2021 - 06.2022
- Replaced beer kegs as needed
- Restocked glasses and other supplies needed to make drinks
- Maintained a clean dining space throughout their shift
- Prepared garnishes for drinks
- Organized supplies and replenished bar supplies as needed for next shift
- Supported other bar staff to ensure smooth service
- Performed minor repairs at the bar as needed
Freight Loader
Lowes Home Improvement Store
02.2020 - 08.2021
- Inspected items before and after loading to confirm their quality
- Used specialized equipment such as forklifts, pallet jacks, and dollies to move freight
- Kept records of inventory and reporting any discrepancies or damages
- Followed safety procedures and guidelines
- Cleaned loading areas
- Sorted and stacked goods onto pallets or containers for transportation
- Operated forklifts, pallet jacks, and hand trucks to move the goods
- Secured the goods for transportation following safety procedures
- Inspected and maintained the machinery and equipment used for loading
Education
High school diploma -
Sophie B. Wright Institute of Academic Excellence
New Orleans, LA05-2018
Skills
- Forklift
- Bartending
- Busser
- Freight Experience
- Server
- Heavy lifting
- Management
- Trainor
- Communication skills
- Public speaking
- Microsoft Office Word, Excel, PowerPoint
- Ramp service
- Loading and unloading
- Problem-solving
- Aircraft marshalling
- Baggage handling
- Aircraft tug operation
- Team leadership
- Baggage management
- New agent training
- Water service
- Security processes
- Inventory management
Certification
Forklift certification
Accomplishments
- Received American Airline's Perfect Attendance Award for not missing a single day of work in seven years.
- Promoted after just 5 months of hire date due to outstanding job performance.
- Provided exceptional service to special needs and elderly passengers, receiving five-star ratings on traveler surveys.
- Identified a significant equipment malfunction before it resulted in a major flight delay or in-flight issue and suggested a resolution that mitigated any risks.
- Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ramp Agent
GAT (Airline Ground Support)
04.2023 - 03.2025
Ramp Agent
American Airlines
10.2022 - 03.2023
Housekeeping aide/ Houseman
Courtyard by Marriott
06.2022 - 10.2022
Barback
Shamrock Sports Bar
10.2021 - 06.2022
Freight Loader
Lowes Home Improvement Store
02.2020 - 08.2021
High school diploma -
Sophie B. Wright Institute of Academic Excellence