Quincy Poff
Dallas,TX
Summary
Results-driven Manager experienced in staff training, safety compliance, and problem-solving. Analyzed performance metrics to identify improvements and fostered a culture of continuous learning, enhancing operational efficiency while maintaining high safety standards and staff engagement.
Overview
10
10
years of professional experience
Work History
Contractor
EGW
Dallas, TX
08.2025 - Current
- Implemented process improvements, enhancing efficiency in project execution and resource allocation.
- Oversaw project workflows, ensuring compliance with safety standards and operational protocols.
- Coordinated cross-functional teams to streamline communication and project timelines.
- Mentored junior contractors, providing guidance on best practices and technical skills development.
- Analyzed project performance metrics, identifying areas for improvement and optimization strategies.
- Led training sessions for staff on new tools and technologies, fostering a culture of continuous learning.
- Established strong client relationships, promoting collaboration and understanding of project goals.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Manager
UPS
Dallas, TX
02.2017 - Current
- Managed logistics operations, ensuring timely delivery of packages and customer satisfaction.
- Developed and implemented training programs for new employees, improving the onboarding process.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Developed and implemented training programs for new employees, improving the onboarding process.
- Monitored compliance with safety regulations, reducing workplace incidents through proactive measures.
- Conducted regular performance evaluations, providing feedback and support to team members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and a safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Lead Sales Associate
Walmart
Dallas, TX
05.2025 - 11.2025
- Led team of sales associates to enhance customer engagement and satisfaction.
- Implemented effective merchandising strategies to increase product visibility and sales.
- Trained and mentored new staff on sales techniques and operational procedures.
- Analyzed sales data to identify trends and optimize inventory management.
- Monitored store performance metrics, driving improvements in efficiency and customer service.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Facilitated regular team meetings to ensure alignment on sales objectives and initiatives.
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
Education
No Degree - Basics And Buisness
El Centro College
Dallas, TXHigh School Diploma -
W.W. Samuell
Dallas, TX05-2014
Skills
- Safety compliance
- Retail store operations
- Schedule management
- Staff management
- Staff training and development
- Team leadership
- Time management
- Problem-solving
- Decision-making
- Team management
- Project management
- Financial oversight
- Operational protocols
- Goal oriented
- Pricing and labeling
Timeline
Contractor
EGW
08.2025 - Current
Lead Sales Associate
Walmart
05.2025 - 11.2025
Manager
UPS
02.2017 - Current
No Degree - Basics And Buisness
El Centro College
High School Diploma -
W.W. Samuell