Quincy Reed
King of Prussia,PA
Summary
Methodical Product Owner with a meticulous and disciplined approach to gathering and understanding requirements, breaking down specifications, and working alongside different departments to develop high-quality products. Tactical planner and complex problem-solver with experience in building a wide range of customer-centric products that users love to use.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Owner/Project Manager
CVS Health
06.2023 - Current
- Manage the implementation and development of Medicaid Health Plans and Programs
- Conceptualize and develop solutions that Maximize team efficiency by monitoring critical information and streamlining workflows
- Plan and design engaging user interfaces for both new and existing systems with a focus on customer centricity
- Collaborate with internal teams to maintain governmental compliance and create solutions that prioritize proper care for health plan clients
- Conduct Analysis to support the implementation and development of new processing elements and attributes for current and incoming programs
- Engage in strategic multi-year roadmap planning of features and stories to ensure maximum business value
- Identify opportunities to increase the efficiency of the department's value stream.
Product Owner
NUCLEUS HEALTHCARE
02.2022 - 03.2023
- Oversaw the development of SaaS Recruiting solutions and tools designed to alleviate applicant shortage and turnover issues within the healthcare industry, simultaneously multitasking as a Product Manager and Product Owner
- Defined and outlined the product vision, roadmap, and sprint and product goals of the ATS software, increasing account creation from new users by 75% and decreasing the apply-to-hire time by 35% after being promoted to Product Owner within 3 months
- Functioned as the Voice-of-Customer (VOC) to forecast and translate customer needs into valuable user stories and product requirements, analyzing risks and evaluating the progress to completion to ensure proper functionality
- Mentored and coached multiple teams to meet and exceed group objectives, restructuring the departmental organization to increase productivity
- Aligned the company’s vision with industry trends and customer/business needs to generate valuable ROI outcomes.
Quality Assurance Analyst
10.2021 - 01.2022
- Participated in product sprint planning by cultivating solutions to address and solve business needs
- Crafted UX/UI mockups in Figma to produce visualizations for technical solutions and business/customer needs
- Performed manual front-end/back-end testing across systems, web, and mobile apps to verify the UI functionality and application behavior
- Produced test plans to identify the root cause of glitches, implementing process improvements to optimize the software development lifecycle (SDLC)
- Served as an Agile and Technical Coach for the development team to understand the software’s behavior, functionality, and capabilities to adhere to proper developmental procedures
- Designed release notes, training materials, and technical documentation for business leads, stakeholders, and end-users.
Technical Support Specialist & Technical Trainer
ECOLANE
02.2019 - 10.2021
- Coordinated project execution of a transportation management software project by cooperating with two regionally based transit agencies
- Successfully delivered five mission-critical projects dedicated to making medical transportation more accessible for people
- Responded to customer feedback and concerns to diagnose and resolve complex software issues
- Troubleshot and analyzed new, previous, and current program increments to convey found defects via Jira, receiving feedback to improve future versions and training clients on new program integration features
- Cultivated trusting relationships with internal/external stakeholders and coordinated with cross-functional teams to arrange customized training sessions for small/large employee groups (from ten clients)
- Installed Geographic Information System (GIS) updates to mapping systems and trained new end-users on the software systems
- Utilized technical skills to review AWS server health through Datadog and installed route server files by using PuTTY.
Fitbit Market Development Manager
CREATIVE CHANNEL SERVICES LLC
06.2013 - 01.2019
- Led marketing programs to increase Fitbit sales across the Philadelphia market, increasing market share by 17% annually
- Leveraged communication, interpersonal, and critical thinking skills to cultivate strong relations with key clients, vendors, and partners
- Spearheaded Fitbit’s participation in 25+ trade shows and organized promotional activities to raise brand awareness
- Communicated with strategic, territory, and regional managers to assess needs and create specialized training programs.
Skills
- Product Lifecycle Management
- Business Analysis
- Roadmap Development
- Opportunity Assessment
- SQL Database Management
- Stakeholder Relationship Management
- Mock-ups and Prototyping
- Market Research
- Strategic Planning
- Big Data
- Customer Engagement
- Design Thinking
- Technical Training
- Requirements Gathering
- Risk Management
- Competitive Analysis
- Product Vision and Strategy
- User and UX Research
Certification
- Certified Scrum Product Owner, SCRUM Alliance, 04/01/23
- Advanced Certified Scrum Product Owner, SCRUM Alliance, 05/01/23
- Certified SAFe 6 Product Owner/Product Manager, Scaled Agile, Inc, 04/01/23
- Certified SAFe 6 Agilist, Scaled Agile, Inc, 10/01/23
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Product Owner/Project Manager
CVS Health
06.2023 - Current
Product Owner
NUCLEUS HEALTHCARE
02.2022 - 03.2023
Quality Assurance Analyst
10.2021 - 01.2022
Technical Support Specialist & Technical Trainer
ECOLANE
02.2019 - 10.2021
Fitbit Market Development Manager
CREATIVE CHANNEL SERVICES LLC
06.2013 - 01.2019