Quincy Riggins
Phoenix,AZ
Summary
Successful [Area of expertise] business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Consultant
Fiserv
11.2017 - 01.2024
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Streamlined operational processes with the integration of innovative technologies, reducing overall costs.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
Account Executive
Worldpay
05.2014 - 10.2017
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Account Executive
Sage
08.2011 - 04.2014
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
Customer Experience Specialist
AIG Insurance
01.2007 - 07.2011
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined customer support processes for increased efficiency and faster resolution times.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Implemented new strategies to reduce average call handling time, increasing productivity and customer satisfaction.
- Provided personalized service, anticipating customer needs and offering tailored solutions.
Operations Analytics Specialist
JP Morgan Chase
10.2001 - 12.2006
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
Banking Certificate Program - Banking And Financial Support Services
Rio Salado College
Phoenix, AZ01.2004
Bachelor of Science - Business Administration And Management
University of Texas At Austin
Austin, TX05.1998
Skills
- Cost Reduction
- Strategy Realignment
- Planning and Execution
- Business Analysis
- Revenue Generation
- Presentation Skills
- Account Retention
- Sales Strategy
- Training and Development
- Marketing Strategy
- Contract Negotiation
Accomplishments
Presidents Club, Mentor Leadership program, Top 3 highest producers 4 years in row at the Sales Conference Awards.
Certification
Banking and Finance certificate program
Timeline
Business Consultant
Fiserv
11.2017 - 01.2024
Account Executive
Worldpay
05.2014 - 10.2017
Account Executive
Sage
08.2011 - 04.2014
Customer Experience Specialist
AIG Insurance
01.2007 - 07.2011
Operations Analytics Specialist
JP Morgan Chase
10.2001 - 12.2006
Banking Certificate Program - Banking And Financial Support Services
Rio Salado College
Bachelor of Science - Business Administration And Management
University of Texas At Austin
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