Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALBERTO DOMINGUEZ

RALEIGH,NC

Summary

Progressive, intelligent and analytical with top-notch business acumen and strategic planning skills. Skilled in the field businesses, market trends and customer preferences. Instrumental in helping companies remain responsive and proactive in dynamic conditions.

Overview

10
10
years of professional experience

Work History

Business Consultant

MAZDA
Guanajuato, MEX
10.2017 - 07.2024
  • Developed and presented business plans for clients to assist in the decision-making process.
  • Conducted surveys of customer satisfaction to identify areas of improvement.
  • Recommended cost-cutting measures without sacrificing quality or service levels.
  • Coached employees on best practices in order to improve their job performance.

BUSINESS CONSULTANT

SYKES MEXICO
MEXICO, MEXICO
01.2015 - 01.2017
  • Answered incoming calls from customers and provided excellent customer service.
  • Identified customer needs and offered appropriate solutions to meet their requirements.
  • Processed customer orders, up-sells, and cross-sells on the phone.
  • Adhered to company policies and procedures while handling customer inquiries.

Education

GED -

COLEGIO DE ESTUDIOS CIENTIFICOS Y TECNOLOGICOS MEX
ESTADO DE MEXICO
08-2007

Some College (No Degree) - ING SISTEMAS Y COMUNICACIONES

UNIVERSIDAD AUTONOMA DEL ESTADO DE MEXICO
ESTADO DE MEXICO

Some College (No Degree) -

UNIVERSIDAD MAZDA
GUANAJUATO MEXICO

Skills

  • Staff Mentoring
  • Quality assurance and control
  • Planning and execution
  • Customer Service Management
  • Business Analysis
  • Cost Reduction

Timeline

Business Consultant

MAZDA
10.2017 - 07.2024

BUSINESS CONSULTANT

SYKES MEXICO
01.2015 - 01.2017

GED -

COLEGIO DE ESTUDIOS CIENTIFICOS Y TECNOLOGICOS MEX

Some College (No Degree) - ING SISTEMAS Y COMUNICACIONES

UNIVERSIDAD AUTONOMA DEL ESTADO DE MEXICO

Some College (No Degree) -

UNIVERSIDAD MAZDA
ALBERTO DOMINGUEZ