Summary
Overview
Work History
Education
Skills
Timeline
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Quincy Waller

Saint Louis,MO

Summary

A dedicated fast-paced member of management that is always willing to adjust, learn, and take on new challenges. With 6 years in the airlines industry, I have allocated skills such as deescalation, training, project management, and working with union employees. Performance-oriented but safety will always reign supreme.

Overview

11
11
years of professional experience

Work History

AO Supervisor

United Airlines
10.2022 - Current
  • Built relationships with contributing and non-contributing partners to perform regular operations and also for having a secondary in case of emergencies.
  • Issued counselings and letters to union employees


  • Supervising and leading IAM union employees.
  • Safety Team Supervisor, created the safety team in STL to strive for safety excellence
  • Conducted daily briefings to ensure that our station is in compliance
  • Created and assigned classes to employees for recurring or new trainings
  • Oversight on the ramp that outsourced to a vendor (UGE)
  • Conducted MOCHA's to gather information to brief in monthly meetings
  • Held meetings with vendors with our metrics to see how we could improve.
  • Acted as a guide during deicing season with a new vendor with first time deicers.
  • Utilized the orientation tracker for employees that are still under probation.

AO Supervisor

United Ground Express
09.2021 - 10.2022
  • Provided exceptional customer service, addressing inquiries and resolving disputes professionally and promptly.
  • Conducted regular account reviews to identify potential issues early, enabling proactive resolution of problems.
  • Supervised IAM Union employees, coached, and mentored.
  • Conducted investigations related to injuries, conduct, and damages
  • Made schedules and closed payroll at the end of the pay week.
  • Deicing Coordinator for the station.
  • Tracked and recorded deicing records.
  • Supervised and monitored below and above the wing operations.


Lead Ramp TDY

United Ground Express
02.2019 - 09.2021
  • Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
  • Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
  • Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
  • Boosted team morale by fostering a positive work environment and providing clear communication channels.
  • Worked in a plethora of stations and reported back to that stations GM with any findings or suggestions to improve.
  • In stations that did not have Lead Ramp Instructors I acted as a guide to get agents signed off and working efficiently.

Ramp Agent/Operations Agent

United Ground Express
10.2018 - 09.2021
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for 18 daily flights.
  • Point of Contact for charter flights.
  • Pushback planes using the LEKTRO and brake ride qualified.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
  • Mastered closing out DSTG whether it was on the scanner or on the desktop (unimatic)

Cargo Specialist

United States Army
04.2013 - 08.2018
  • Implemented safety measures that reduced workplace accidents while maintaining a high level of productivity among staff members.
  • Oversaw the implementation of effective security measures to safeguard cargo from theft, loss, or damage during transportation and storage.
  • Reduced damage to goods by ensuring proper packaging, labeling, and storage techniques were followed.
  • Team leader who lead junior enlisted soldiers in formation also mentored and coached other enlisted soldiers on topics inside or outside of our operation.
  • Worked with contracted DOD employees to accomplish tasks and complete missions.
  • Lead missions to set up our company for success.
  • Worked for the largest transportation company in the Army.

Customer Service/Barracks Agent

United States Army
03.2015 - 04.2017
  • Resolved caller issues quickly and thoroughly.
  • Informed soldiers of policies and procedures.
  • Maintained accurate records of companies within the brigades communications, transactions, policies, and other relevant documentation for seamless operations within the unit.
  • Ensured living quarters were cleaned properly before turning it over to the next tenant.
  • Issued keys and administered rooms to new soldiers.
  • In-processed and out-processed soldiers into the installation that needed barracks rooms.
  • Completed tickets and solved problems on solo "missions"
  • Taught new barracks agents how to print, troubleshoot and replace (R&U) Repair and upgrade.

Education

High School Diploma -

Granby High School
Norfolk, VA
06.2010

Skills

  • Strong Communication Skills
  • Payment reconciliation/eTA Qualified
  • Performance Metrics Monitoring
  • Deicing Coordinator
  • Unimatic Certified
  • BSO/BOLT Certified
  • Ramp Certified
  • Supervised Union Employees
  • OSHA 10
  • Safety Advocate
  • Lektro and towbar qualified
  • Air stairs qualified

Timeline

AO Supervisor

United Airlines
10.2022 - Current

AO Supervisor

United Ground Express
09.2021 - 10.2022

Lead Ramp TDY

United Ground Express
02.2019 - 09.2021

Ramp Agent/Operations Agent

United Ground Express
10.2018 - 09.2021

Customer Service/Barracks Agent

United States Army
03.2015 - 04.2017

Cargo Specialist

United States Army
04.2013 - 08.2018

High School Diploma -

Granby High School

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